Inventory Technician III - Refreshes and Support
$19.22 - $30.35 per hourAstreya Partners Inc
What this Job Entails: The Inventory Technician plays a critical role in maintaining workforce productivity by providing top-tier technical support and leading large-scale deployment initiatives. This onsite role balances day-to-day IT troubleshooting for a large corporate user base with the hands-on project management required for hardware refreshes and asset lifecycle management. The ideal candidate is a proactive problem solver who excels in cross-functional communication and delivers exceptional customer service to both remote and in-office colleagues.
Key Responsibilities
$19.22 - $30.35 USD (Hourly)
Key Responsibilities
- Hardware Deployment: Lead and execute multiple concurrent hardware refresh projects annually. Manage the end-to-end deployment of over 1,000+ technical assets to a hybrid workforce. Train temporary project staff, manage precise inventory tracking, and maintain meticulous administrative records to meet strict deadlines.
- IT Support & Multi-Platform Troubleshooting: Provide comprehensive technical support to a large corporate user base (2,000+ users). Diagnose, troubleshoot, and resolve complex hardware, software, and network issues across a diverse ecosystem, including Windows, Mac, and iPhone devices.
- Incident Management & Documentation: Efficiently manage, track, and update IT service requests using ServiceNow . Contribute to and maintain internal knowledge bases to improve team efficiency and user self-service capabilities.
- Cross-Functional Collaboration: Act as a key liaison between internal teams and external partners/vendors to ensure seamless operational alignment and service delivery.
- Customer Service: Deliver high-touch, empathetic, and professional support to both online (remote) and in-office colleagues, ensuring minimal disruption to their daily workflows.
- Technical Proficiency: Proven experience troubleshooting hardware, software, and networking issues across multiple operating systems, specifically Windows, macOS, and iOS .
- Deployment Experience: Demonstrated experience managing asset lifecycles, inventory tracking, and large-scale hardware deployment projects.
- Tools: Experience utilizing enterprise ticketing systems (specifically ServiceNow ) and maintaining internal knowledge documentation.
- Soft Skills: Excellent organizational skills, the ability to manage time effectively under tight project deadlines, and superior verbal and written communication skills.
- Team Leadership: Ability to train, guide, and coordinate temporary staff or junior team members during major project rollouts.
- High school diploma or general education degree (GED) and 5+ years' related experience and/or training; or equivalent combination of education and experience
- Excellent written and verbal communications skills
- Ability to work in a large team with minimal supervision
- Capable of providing an outstanding user experience
- Knowledge of Inventory and IT
- Ability to excel in a fast paced work environment
- Ability to make sound decisions when faced with competing priorities
- Results oriented and can identify the steps to be taken to achieve objectives
- Ability to lift and carry 50 pounds or more of equipment safely, multiple times per day
- Must have the ability to perform office-related tasks which may include prolonged sitting or standing
- Must have the ability to move from place to place within an office environment
- Must be able to use a computer
- Must have the ability to communicate effectively
- Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers
$19.22 - $30.35 USD (Hourly)
- Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
- Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.
- Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only
- Dental provided through UHC
- Nationwide Vision provided by UHC
- Flexible Spending Account for Health & Dependent Care
- Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
- Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera
- Corporate Wellness Program provided by Goomi Group
- Employee Assistance Program
- Wellness Days 401k Plan
- Basic and Supplemental Life Insurance
- Short Term & Long Term Disability
- Critical Illness, Critical Hospital, and Voluntary Accident Insurance
- Tuition Reimbursement (available 6 months after start date, capped)
- Paid Time Off (accrued and prorated, maximum of 120 hours annually)
- Paid Holidays
- Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law
Vacancy posted 4 days ago
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