Remote Customer Experience Coordinator

About the job Remote Customer Experience Coordinator


Role Overview
We are expanding our remote team and are looking for customer-centered individuals who thrive with assisting clients and handling multiple priorities. In this role, you will help coordinate reservations and related services, including accommodations, activities, transportation, and event-based arrangements.

This role is ideal for those who communicate clearly, stay organized, and are comfortable working independently in a remote setting while collaborating with a supportive team.

Key Responsibilities
Support clients with planning and coordinating customized arrangements
Research, compare, and confirm reservation options based on client needs
Provide accurate information and thoughtful recommendations
Communicate professionally via email and phone
Assist with updates, changes, and service-related inquiries
Maintain organized and accurate client records
Participate in training provided

What We Offer
Fully remote
Flexible schedule
Ongoing training
Supportive team


Qualifications
Authorized to work in the US, UK, Mexico, Australia, or Spain
Strong written and verbal English communication skills
Reliable internet access and smartphone (computer is also strongly recommended)
Strong customer service skills