Senior IT Service Desk & Knowledge Base Lead
Kaimetrix
Kaimetrix is seeking an IT Service Desk / Knowledge Base Manager – Level IV to lead enterprise service desk operations. You will address complex technical issues and manage the knowledge base to enhance efficiency. The ideal candidate has at least 10 years of experience in IT service desk or related roles, and a Master's degree in a relevant field. Join us to work on impactful projects while benefiting from a comprehensive range of employee benefits. #J-18808-Ljbffr Kaimetrix
Vacancy posted 1 day ago
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