Tech Support - ServiceNow - Austin Locals

ONSITE in Austin (only send locals) - This position needs occasional regional travel. "Due to applicable government contract and security compliance requirements for this Govt Agency project, candidates must be U.S. Citizens." The worker will have an excellent understanding of computers (both hardware and software) and a demonstrated Willingness to learn and apply new technology. Performs installation, repair, and preventative maintenance of personal computers (PC) and related systems. Troubleshoots and resolves software and hardware failures. Identifies network problems when they relate to personal (desktop or laptop) computers. Provides technical support, training, process creation and leading various project efforts, and is an exceptional local leader and mentor to junior Technicians. Minimum Yrs of Experience, Skills, and Qualifications 4 Experience providing “white-glove” executive level support 5 Experience in supporting personal computer hardware and routine software installation. 5 Experience troubleshooting IT hardware and peripherals in a enterprise environment 5 Experience supporting Microsoft Productivity tools such as Office 365 and MS Teams 4 Experience supporting video tele-conferencing solutions such as Cisco WebEx Preferred Skills and Qualifications 5 Experience creating technical knowledge articles. 4 Experience utilizing ServiceNow in a support environment. 5 Working in a multi-vendor environment for support operations #J-18808-Ljbffr SharpAtoms