Document Services Specialist

Job Description Job Description Job Description: The person will be receiving, checking opening and processing and storage documents in different files. ORCA pass will NOT be provided for CW. Summary: Join our dynamic team as a Senior On-Site Service Specialist, where you will play a pivotal role in transforming our clients' experience through top-notch operations support. You will engage with cutting-edge technology in high-volume duplicating, production, sorting, and mailing tasks, ensuring seamless operations and client satisfaction. Whether it is performing maintenance, troubleshooting, or providing reception services, you will be the heart of our service delivery. Roles and Responsibilities: • Operate high-volume 2D or 3D print and copy machines, ensuring top-notch quality and efficiency. • Provide essential equipment troubleshooting and escalate technical issues promptly for resolution. • Deliver exceptional customer service by addressing inquiries, coordinating service calls, and managing job requests. • Maintain meticulous records, manage inventory, and calculate charges for services rendered. • Collaborate with team members to ensure smooth delivery of completed jobs and support various building functions. • Embrace flexibility by occasionally assisting with meeting room setups, light maintenance, and reception duties. • Uphold safety standards and adhere to protocols while handling equipment and materials, ensuring a secure work environment. Qualifications Must Have: • High school diploma or GED, coupled with minimum one year of relevant work experience. • Proficiency in basic computer skills, including MS Office Suite. • Strong communication skills and ability to thrive in a fast-paced, customer-centric environment. Qualifications Nice to Have: • Previous experience in copy jobs or related fields. • Basic knowledge of electronics and copier equipment repair. In this role, you will be at the forefront of innovation, providing solutions and exceptional service. If you are ready to make a meaningful impact and embark on a journey of growth, apply now to join us in shaping the future of service excellence. QUALIFICATIONS (Education, Experience and Certifications) Typically Required: - Requires high school diploma, GED, or equivalent work experience. - Some related copy job experience is preferred. - May require a valid driver’s license and minimum levels of auto insurance coverage per policy. - Demonstrated competency in basic computer skills including proficiency in MS Office Suite. KNOWLEDGE, SKILLS AND ABILITIES - Technical aptitude with printers, copy and postage machines and other office equipment - Good customer service skills - Good organization skills WORKING CONDITIONS, MENTAL AND PHYSICAL DEMANDS - Typically, an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level. - Work assignments are diversified. Interpret, comprehend and apply complex material, data and instruction – prepare, provide and convey diversified information. - Some physical effort is required which may involve long periods of standing, walking, bending, reaching, stretching, climbing or similar activities as well as lifting or moving items weighing up to 50 lbs. Company Description Software Galaxy Systems, LLC (SGS) is an award-winning Contingent Workforce Services firm providing a broad range of integrated suite of services through a global delivery platform. SGS brings innovative talent management strategies to empower its clients to stay focused on growth of their core competencies. SGS has developed a comprehensive process-oriented methodology to manage high-volume contingent labor, payroll services and SOW’s for today’s competitive landscape. SGS is proud of the partnerships it has built with its clients, MSP’s, and employees which has allowed it to deliver unparalleled service to its wide-ranging customer base. SGS is a certified minority owned enterprise that provides innovative yet practical solutions, from concept through execution. We combine technology with strategy and aim to deliver results today that endure tomorrow. SGS’ client centric approach delivers unparalleled value with vastly responsive, streamlined and highly process oriented workforce solutions. SGS has been awarded and acknowledged by leading MSP’s (i.e., KellyOCG, TAPFIN, Guidant Global, etc.) for its exemplary performance in the contingent workforce space. Company Description Software Galaxy Systems, LLC (SGS) is an award-winning Contingent Workforce Services firm providing a broad range of integrated suite of services through a global delivery platform. SGS brings innovative talent management strategies to empower its clients to stay focused on growth of their core competencies. SGS has developed a comprehensive process-oriented methodology to manage high-volume contingent labor, payroll services and SOW’s for today’s competitive landscape.\r\n\r\nSGS is proud of the partnerships it has built with its clients, MSP’s, and employees which has allowed it to deliver unparalleled service to its wide-ranging customer base. SGS is a certified minority owned enterprise that provides innovative yet practical solutions, from concept through execution. We combine technology with strategy and aim to deliver results today that endure tomorrow. SGS’ client centric approach delivers unparalleled value with vastly responsive, streamlined and highly process oriented workforce solutions.\r\n\r\nSGS has been awarded and acknowledged by leading MSP’s (i.e., KellyOCG, TAPFIN, Guidant Global, etc.) for its exemplary performance in the contingent workforce space.