Service Coordinator

Established in 2009, Impact Fire Services was the vision of a group of experienced industry professionals that wanted to build a best-in-class fire protection and life safety company. Through superior customer service and technical expertise, we have developed long-standing relationships with the leading businesses in our markets. We are a full-service fire protection company, providing installation, maintenance, inspection, monitoring, and retrofit of fire safety systems. Come join a dynamic team of fire protection professionals, many of whom carry NICET and manufacturer certifications in leading brands. Impact Fire has deep experience supporting many industries including retail, healthcare, education and restaurants. Today, we operate over 52+ district offices and employ over 2,100 employees across multiple states throughout the USA.

At Impact Fire Services you can learn a trade with multiple career paths in fire and life safety while benefiting from an employee focused company culture that allows you to gain mentorship and training provided by leading experts at one of the fastest growing companies in the industry. Whether you have transferable skills, prior industry experience, or are looking to start your journey, our apprenticeship programs will give you the support and knowledge you need to go further in your career.

Why work with us?

At Impact Fire, we are a group of hardworking, dedicated fire protection professionals committed to protecting lives and property from fire. Our cohesive team spirit and customer service-oriented culture are expressed in all that we do. We operate with the belief that every team member plays a critical role in our success. We operate in 52+ district office locations across the United States, supporting industries ranging from retail and healthcare to education and restaurants.

Benefits of joining Impact Fire Services

When you join Impact Fire you will receive:

• Competitive compensation

• Pay is on a weekly cycle, every Friday

• Career Advancement Opportunities

• Competitive benefits, including healthcare, dental, vision, life insurance, paid time off and holidays

• Company paid short and long-term disability

• Immediately vested in our 401(k) company match

• Full-time employees participate in our Shared Ownership Program which offers a monetary bonus aligned to the company's long-term success. This program fosters an ownership mindset and ensures that every employee meaningfully shares in the success they help create.

• Exceptional guidance and support from our managers

• Collaborative culture & environment

• Robust training opportunities with company reimbursement upon achieving required licensing

• Apprenticeship programs for fire sprinkler, fire alarm and inspection positions

• Opportunity to work alongside some of the best talent in the fire protection industry

The Service Coordinator position requires learning technical information, parts and details specific to the fire alarm industry. This person functions as the Service Manager’s assistant but has a high level of independent responsibility as the primary contact for Academy Fire. Whatever is needed to get the job done is priority and could be a task like unloading parts, planning fleet maintenance or doing inventory. This friendly and positive person needs to be able to efficiently organize a multitude of tasks independently.

Qualifications

• Service industry experience, fire alarm or electrical preferred

• Customer service experience

• Microsoft 365

• Able to learn enterprise level software

Job Duties

• Learn technical fire alarm basics to understand parts, service requests and field staff needs.

• Work with the service manager to schedule and process recurring inspections and service requests.

• Work closely with the field staff to prepare jobs and provide what is needed to complete them.

• Assist with safety training.

• Assist with parts management.

• Assist the sales team with construction tasks such as permitting.

• Eagerness to grow company through your efforts.

• Ability to interact with many types of people, both externally and internally.

• Other tasks and responsibilities as assigned.

• Service Manager back-up

Academy Fire - Primary contact

Work closely with both dispatchers and account managers to schedule and process inspection and service requests. These projects are with large corporate companies and there are days that can be fast-paced and require juggling incoming requests with work in progress.

This position can offer opportunities for growth internally or in the field for someone looking to start a career in the fire alarm industry, which is highly in demand.

Successful completion of a drug test and pre-employment background screening is required. MVR checks are required for all driving positions.

We look forward to talking with you about career opportunities with Impact Fire Services. For consideration, please apply on-line.

Employment with an Equal Opportunity Employer (EOE) including disability/veterans.

Job Details

Pay Type Hourly

Hiring Min Rate 21.5 USD

Hiring Max Rate 26.5 USD