Home Care Coordinator

To support the NETX team, the full-time Texas Licensed Care Coordinator will provide outstanding customer service by managing healthcare services coordination between patients, family members, and care providers in a remote setting, while occasionally attending onsite training and meetings. Key responsibilities Ensures a positive patient experience by focusing on satisfaction and resolution of inquiries Responds to customer inquiries via phone, email, and chat in a timely and professional manner Documents customer interactions and follows up to ensure issues are resolved satisfactorily Required qualifications High school graduate or equivalent One year of experience in customer service, call center, or healthcare-related role Previous healthcare experience and familiarity with medical terminology Computer skills and proficiency in Microsoft Office Ability to communicate effectively and clearly, both verbally and in writing