Business Analyst

UBEO Business Services, the premier provider of business technology products and services, is seeking to hire a Business Analyst in Baltimore, MD.

UBEO is a distributor/servicer of document equipment and software solutions. Primary products include Xerox, Ricoh, Canon and Konica Minolta multi-functional equipment and Kyocera printers. UBEO specializes in electronic document management software and integrations.


The primary responsibilities of this position is as follows:

Department: Sales
Reports To: Vice President of Sales
FLSA Status: Full Time/ Exempt


Purpose

The primary responsibility of this position is to support sales by providing both pre and post sales analysis. Pre-sales support involves conducting business technology assessments (BTA's) and workflow analysis at potential and existing customer sites. This is a team selling position that will have you working with all sales reps at your respective marketplace. Post-sales support involves helping the sales representatives with BTA findings, Recommendations, deliverables, proposal, and presentations.


Responsibilities

• Daily sales and office support
• Meeting with decision makers/managers and employees of potential and existing customers
• Compiling all data needed for analysis
• Creating spreadsheets, drawings and cost analysis
• Printing and binding presentations
• Duties include, but are not limited to:
• Create process documentation/workflows, knowledge articles and self-service guidance for Technologies, Site Services such as Copy Center, Fleet, and Logistic Services
• Collect and document business requirements for project and process improvement/automation efforts
• Become a subject matter expert in our technologies and tool sets i.e., Predictive Insights
• Facilitate process workflow modeling to collaborate on process improvements, automation capabilities and clearly defined end-to-end use cases
• Review information and trends to ensure that the output of processes are achieving the desired results and that services are meeting agreed upon service levels
• Conduct maturity assessments against the process activities to highlight areas of improvement or concerns
• Identify issues and risks
• Bring inconsistencies and problems to the attention of sales and or management
• Track major incident management process and ensure adherence of the process and escalation requirements within the various support and delivery areas
• Prepare incident details for root cause analysis and incident reviews
• Extract reports and provide a high-level analysis of data for review
• Maintain a complete understanding of and adheres to all policies and processes

Job Related Dimensions

• Proficiency in all MS Office products
• Proficiency in Visio
• Adobe Suite
• Documenting/Authoring Business Process Documentation

Qualifications

• Bachelor's Degree preferred or equivalent experience in a related field.
• 5 years industry experience preferred.
• Strong customer service skills.
• Excellent communication skills - both written and verbal.
• Ability to multi-task in a fast-paced environment.
• Must be a self-motivated individual with a high level of professionalism.
• Must have an acceptable driving record and reliable form of transportation.

Physical Demands & Work Environment

• Ability to sit at desk, stand/walk at customer sites for prolonged periods at times.
• Ability to talk on the phone and work with various computer tools and applications.
• Ability to type and compose written communication in various forms.
• Ability to operate a motor vehicle for travel to client sites.
• Ability to lift 20+lbs on occasion.

UBEO offers a competitive compensation package. UBEO also offers an excellent benefits package which is a significant part of our employee's total compensation. We strive to provide a broad range of competitive benefits designed to meet your personal needs and priorities. Our comprehensive benefits package includes:

• Choice of medical, dental and vision plans that provide our employees and their families with high-quality healthcare, including orthodontia for both adults and child(ren)
• Generous Company Paid Health Reimbursement Account Options to defray deductible expenses
• Company paid life and accidental death and dismemberment insurance for you, your spouse and child(ren)
• Flexible Spending and Health Savings Account Options - Set aside pre-tax dollars to cover out-of-pocket expenses related to health or dependent care
• Voluntary coverages at low group rates including Aflac Insurance - In the event of death or disability, you can help protect your family against the loss of income with various types of insurance
• Pet Insurance, breathe easy knowing Nationwide has your pets covered
• Pre-paid legal coverage, access to experienced attorneys that can help you with any legal issue 24/7
• A generous wealth accumulation program will help you achieve financial security for retirement. We offer a 401(K) Plan w/ Match upon eligibility and Free Financial Counseling
• Generous vacation, holiday, and sick leave programs - as we believe that taking advantage of time away from work is essential for a well-balanced life

UBEO is an Equal Opportunity Employer and considers applicants for all positions without regard to age, sex, color, race, religion, national origin, disability, genetic information or predisposition, military/veteran status, citizenship status, marital status or any other group protected by applicable federal, state or local laws.