Automotive Service Director / Manager

Job Description

Job Description

Service Manager / Director for Multi-line Dealership

A large Dealer Group in the Memphis market is seeking a talented Service Professional with the ambition and aptitude to become part of our group. We are searching for an experienced Service Director / Manager and will provide the tools to succeed in a fast-paced work environment. We will offer the selected candidate a very aggressive compensation plan.

Job Summary

We are currently seeking a experienced Service Director / Manager to join our Memphis team and are offering an extremely competitive compensation plan for the selected candidate. 

An automotive Service Director / Manager must be prepared to interact on a professional level with customers and employees in a manner that builds relationships while solving problems. The candidate should demonstrate excellent knowledge about servicing vehicles, prior experience as an automotive service technician is extremely valuable. The candidate must have the ability to lead and develop a team.

Our Benefits: 

• Professional training
• Team-oriented environment
• Advancement opportunities
• Paid training
• Paid vacation
• 401k (company match)
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life and Disability Coverage
• Employee car purchase program
• Wellness program

RESPONSIBILITIES:

• Required to maintain the profitability of a department while controlling expenses and maintaining customer satisfaction.
• Required to understand and keep abreast of all federal, state and local regulations that affect their operations.
• Required to understand and keep abreast of all federal, state and local regulations that affect their operations.
• Interacting with and managing a staff of technicians
• Leading our service management & reconditioning activities
• Interacting with external vendors
• Fulfilling all service activities needed to meet or exceed operating plan goals
• Effective vehicle production and inventory control
• Managing technician productivity
• This is a hands-on, working position

REQUIREMENTS:

• Strong communication skills to deal with customers, employees and vendors.
• Valid driver's license with clean driving record. 
• At least 2 years of automotive management and automotive customer service experience
• Experience with implementing structured business processes
• A hard-working can-do attitude
• Excellent interpersonal and management skills