Donor Acquisition Specialist - West Rd

Donor Acquisition Specialist

Exhibits excellent donor service through performing GRATIS procedures when accepting donations according to Goodwill Houston guidelines at an Attended Donation Center location. Sort and process donations. Responsible for performing assigned duties adhering to all policies and procedures, to ensure the efficient and cost-effective operation and stewardship of Goodwill Houston to maximize profitability to enhance our mission.

Essential Duties and Responsibilities

• Greet each donor to accept donations with a cheerful and pleasant disposition.
• Perform GRATIS when accepting donations:
  • Greet – Greet the donor at their vehicle with a smile.
  • Receipt – Have a printed receipt in hand to give to the donor.
  • Assist – Assist the donor with unloading their donations and handling them with care.
  • Thank – Thank the donor for their donation.
  • Invite – Invite the donor to return to donate again!
  • Sort – Sort all donations into hardlines or softlines with urgency.
• Provide excellent customer service, show appreciation to donors, and invite them to return.
• Collect donations using donation carts and sort them out into categories.
• Maintain accurate records of donations and issue completed donation receipts to all donors.
• Ability to communicate clearly and directly with their immediate manager as well as the Transportation Department and other key leadership personnel.
• Assist with keeping production supplies available.
• Assist with loading and unloading donations and equipment as needed.
• Assist with the security and safety of Goodwill Houston team members and property.
• Perform necessary janitorial work.
• Must report all work incidents and injuries immediately.
• Performs other duties as assigned by management.

Additional Duties

• Demonstrate professionalism and present a friendly, cooperative attitude.
• Ability to multi-task, make quick decisions, adapt to change, and work in a team-oriented, fast-paced environment.
• Adheres to all Goodwill Houston Policies & Procedures, Loss Prevention & Safety Regulations, and Goodwill Houston Guiding Principles.
• Must be punctual, have dependable attendance, and maintain an appropriate appearance.
• Must safely conduct work; maintain good housekeeping standards; have all aisles and pathways to fire exits clear and free from clutter; and keep work areas neat and clean.
• May be asked to attend training sessions and participate in activities outside Goodwill Houston.
• Adheres to local, state, and federal laws and regulations.

Minimum Qualifications

• Previous customer service experience is preferred.
• Ability to communicate and interact well with a variety of personality types.
• Poses excellent customer service skills.
• Retail sales experience is preferred.
• High school diploma or equivalent preferred.
• Ability to work a flexible schedule.
• Must have reliable transportation.

Key Performance Indicators (KPI)

1. Donor # vs. Last Year
2. Equipment Management
3. Production Management
4. Transportation Dwell Time
5. Work Integrity: Follows established procedures and processes donations timely with a sense of urgency.
6. Quality of Work: Attitude, sense of urgency, productivity, individual safety performance, etc.
7. Safety Culture
8. Attendance: Work schedule as assigned, notify leadership as needed, and no reoccurring issues.
9. Image: Keeps work area/location clean, safe, and organized with no donor creep.

Physical Requirements/Work Environment

The ability to stand, twist, bend, squat, reach, kneel, push, and pull. Able to lift, up to, 40 lbs. and, occasionally, lift/move items, up to, 100 lbs. (e.g., large bags of donations, televisions, furniture, etc.) Must be able to stand for extended periods of time. An indoor work environment with occasional exposure to outside temperatures. The noise level in the normal work environment is usually moderate.