Clinical Manager (3)

About Vitra Health

Vitra Health is a mission-driven healthcare organization committed to improving the quality of life for individuals and families across Massachusetts. Through innovative home- and community-based services, Vitra supports aging adults, people with disabilities, and individuals with complex care needs— supported by a Nurse, and Case Manager, Vitra ensures clients receive compassionate, personalized, and dignified care.

To help share our mission and expand our community impact, Vitra Health is seeking two Clinical Managers who are passionate about community engagement and helping people access the care and resources they deserve.

The Opportunity

The Clinical Manager role is responsible for the clinical and operational oversight of assigned regions: South, West, Central with cross coverage of Boston and North. The Clinical Manager is responsible for clinical excellence, staff and client satisfaction, compliance, and budget alignment. In addition, this role supervises, leads, and mentors clinical leaders and partners with business development and marketing to growth assigned regions, increase brand awareness, and promote the brand as a leading partner in the communities we serve while adhering to regulatory requirements and fostering a positive team culture. The Clinical Manager will be required to work onsite Monday through Friday in our Boston office.

Key Responsibilities

• Responsible for processes and procedures related to program regulations, client retention, and program growth.

• Ensure strict adherence to compliance requirements including but not limited to program regulatory compliance and quality standards.
• Manages and monitor budgets within areas of responsibility.
• Ensures client outreach and growth are aligned with care team areas of coverage, and proactively develops staffing plans to optimize care in assigned areas.
• Supports marketing initiatives to increase awareness of Vitra's quality standards.
• Collaborates with clinical and operational leadership to ensure processes are efficient and aligned with operational and clinical standards.
• Regularly review compliance reports and metrics to identify areas for improvement and in collaboration with clinical leadership, develops strategies maintain compliance and clinical excellence.
• In conjunction with the Regional Director and COO, develops and implements processes and procedures to ensure program regulations are met and clinical excellence is in the forefront of healthcare delivery.
• Stays updated on industry trends, regulations, and best practices and collaborates with Vitra's leadership team to implement changes as indicated.
• Maintains a “Vitra-wide” approach to processes and change ensuring practices are uniformly implemented across Vitra Mentors and develops managers ensuring performance and feedback are aligned with professional standards and clinical excellence.
• Continuously Identifies direct report managers' growth opportunities and provides professional development support and coaching.
• Fosters a positive team culture by ensuring region managers set clear expectations, facilitates comprehensive training on systems and processes, and continuously reviews patterns and performance.
• Ensures assigned region (s) performance evaluations and coaching are delivered timely and in alignment with policies and standards.
• Regularly analyze key performance metrics, such as staffing template utilization, client satisfaction, client, and staff retention, and implement strategies to optimize operational efficiency and quality of care.
• Foster culture of customer service and commitment to quality care.
• Serve as a brand ambassador for Vitra reflecting our vision, mission, and values.
• Show genuine interest and compassion for the communities we serve.
• Other duties as assigned.

What We Are Looking For

• Bachelor's Degree or equivalent in healthcare required, Masters preferred.
• Minimum 5 years' management experience required, with 5+ years' experience in clinically treating patients, with a proven success track record Preferred.
• Experience supervising, managing performance, and training staff.
• Active Registered Nurse License required
• Leadership experience managing multiple teams.
• Conceptual and analytical problem-solving skills.
• Strong communication skills
• Customer service champion
• Able to work independently & willing to work in the Field as needed.
• Able to travel to assigned areas required.

Physical and Environmental Demands:

• Works in a clean, well-lit environment with fluctuating temperatures in close proximity to others.
• Requires substantial periods of repetitive work utilizing a computer, monitor, keyboard, and mouse.
• Requires lifting and carrying equipment and supplies weighing up to 35 pounds; require pushing and pulling equipment and supplies weighing up to 35 pounds; require walking and standing; requires frequent sitting more than 75% of the workday; requires the ability to navigate stairs; requires visual acuity and manual dexterity to operate equipment.

Perks and Benefits:

• Health Insurance with a competitive employer contribution.
• Dental and Vision Benefits.
• 401K plan with a company 5% match.
• Paid-Time Off.
• Competitive Pay Rates.
• Wellness Benefits.
• Tuition Reimbursement.
• Supplemental Benefits: o Life, Accident, Critical Illness and Disability Insurance.

• Supportive team structure and company culture with a focus on work/life balance.

VITRA Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.