Omni Channel Communication Services Analyst

Responsibilities Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, RadNet is Leading Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of RadNet’s success is its people with the commitment to a better healthcare experience. When you join RadNet as an Associate IT Communications Analyst you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders - patients, providers, payors, and regulators to achieve the best clinical outcomes. You Will Provide technical support for the multiple communication systems, addressing issues and ensuring quick resolution. Collaborate with cross-functional teams to troubleshoot and resolve communication-related problems. Configure and optimize communication infrastructure components, including IP telephony, video conferencing, messaging platforms, collaboration tools, and faxing platforms. Implement and maintain omni channels of communication systems to meet organizational requirements. Implement security measures to safeguard the omni-channel communication systems and data. Collaborate with IT teams to ensure interoperability and seamless integration with other systems. Create and maintain detailed documentation of the omni channels of communication configurations, processes, and procedures. Prepare training material for end-users and support teams on properly using communication tools. Monitor system performance and conduct regular assessments to identify areas for improvement. Manage relationships with vendors, ensuring service level agreements are met. User provisioning for various communication platforms. If You Are Exercise sound judgement and an ability to remain professional in all situations. You demonstrate effective and professional communication, interpersonal skills and respect with patients, guests & colleagues. You have a structured work-approach, understand complex problems and you are able to prioritize work in a fast-paced environment. To Ensure Success in This Role, You Must Have: An Associate degree in information technology, telecommunications, or a related field is preferred but not required. Ability to troubleshoot and arrive at reasonable solutions to problems. Proficiency in IP telephony, VoIP, video conferencing, messaging platforms, and collaboration tools. Strong attention to detail. Experience with project management methodologies and tools. Excellent communication, leadership, and problem-solving skills. Ability to manage multiple projects and priorities in a fast-paced environment. Strong written and verbal skills are a must to interact with a diverse base of individuals, including executives, technical, professional, and office staff members, as well as national resources. Ability to communicate effectively in person and writing with all employees, customers, and vendors. High level of proficiency and demonstrated effectiveness in problem determination and resolution. Demonstrated ability to establish and meet work schedules within limited time frames and under tight deadlines. Ability/flexibility to travel to/between sites as needed. Must be able to work 12:00pm - 8:30pm EST We Offer Comprehensive Medical, Dental and Vision coverages. Health Savings Accounts with employer funding. Wellness dollars 401(k) Employer Match Free services at any of our imaging centers for you and your immediate family. Pay Range: $20.00 - $24.00 per hour #J-18808-Ljbffr Hmixray