Client Partner

Client Partner - Red River Red River is seeking a resilient, data-driven, and operationally disciplined Client Partner to lead a portfolio of managed services accounts within the Property Management and Manufacturing verticals. Proven leader who thrives under scrutiny, takes full ownership of performance metrics, and drives strategic growth through vertical alignment, client retention and delivery excellence. Ideal candidate will confidently navigate executive reviews, defend decisions with clarity and data, and adapt quickly with accountability. Emotional resilience, financial fluency, and deep vertical expertise are essential. Ideal Candidate Traits Collaboration - You bring a collaborative spirit to all interactions with others; you work to ensure everyone around you is welcomed and positioned to do their best work; you view every Red River colleague as a member of one team. Creativity - You welcome new ideas and listen with the intent to understand; you are passionate and persistent in pursuit of innovative solutions; you value "brainstorming" as an expression. Empathy - You take the time to understand both the needs of your clients and your team members; you anticipate client needs and address issues effectively; you work to make each client feel valued and understood; you foster loyalty and a long-term relationship. Integrity - You willingly receive and give feedback; you are open about what's working and what needs to improve; you admit mistakes openly and share learnings widely. Judgment - You are intentional when making decisions, with an aim toward long-term solutions rather than quick fixes; you rely on data, training, and collaboration with others to inform your decisions. Purpose - You exhibit courage in searching for the truth; you are willing to risk personal failure to help, or challenge the status quo, in the pursuit of excellence. Resilience - You thrive in rapidly changing circumstances; you adapt to change; you know when to include or elevate to others; you embrace a hard challenge. Selflessness - You are considerate when searching for new and different ideas; you seek what's best for the team and organization; you discern how your actions could affect others; you seek to make those around you successful. Key Responsibilities Portfolio Leadership & Vertical Strategy Own and grow a portfolio of SMB to enterprise-level accounts within Property Management and Manufacturing vertical. Drive vertical strategy execution, aligning Red River's offerings to industry-specific needs. Segment accounts strategically – invest in high-value clients, contain costs in transactional ones. Client Success & Retention Ensure long‑term client satisfaction through proactive engagement, delivery governance, and operational excellence. Lead onboarding and steady‑state operations with a focus on measurable outcomes. Financial Ownership & P&L Management Full accountability for revenue, cost, and margin performance across the portfolio. Identify and remediate anomalies (margin compression, billing errors, delivery inefficiencies). Link CRM forecasts to P&L performance and elevate contract risks with urgency. Drive cost‑to‑serve optimization, SLA adherence, and resource utilization. Demonstrate familiarity with MSP economics – costs‑to‑serve, resource utilization, SLA penalties and gross margin levers. Sales Partnership & Growth Collaborate with sales to structure deals, price recurring revenue contracts, and identify upsell opportunities. Influence pipeline development through vertical insights and client feedback. Delivery Governance Monitor delivery dashboards and ERP outputs to ensure operational hygiene. Intervene directly when delivery inefficiencies threaten margin or client satisfaction. Required Qualifications 5+ years of client‑facing P&L ownership across multiple accounts, ideally in regulated or enterprise verticals. Proven success managing portfolios between $2M–$5M, with measurable impact on revenue growth and margin expansion. Deep understanding of MSP economics, including cost‑to‑serve models, SLA penalties, and gross margin levers. Executive presence with the ability to engage and influence C‑suite stakeholders. Strong command of forecasting tools, delivery metrics, and financial modeling. Demonstrated ability to lead cross‑functional teams and manage third‑party service providers. Preferred Qualifications Experience in Property Management and/or Manufacturing industries. Familiarity with ServiceNow and ITIL framework. Exposure to deal structuring and pricing strategy in managed services. Basic Qualifications U.S. Citizenship Required. Compensation & Benefits Competitive salary and benefits package. Equal Opportunity Employment Red River is an equal opportunity employer. All qualified applicants will receive consideration for employment. Discrimination or harassment based upon any protected characteristics is wholly inconsistent with our company values and will not be tolerated. Accommodation in the Application Process Applicants requiring reasonable accommodation in the job application process may contact View email address on click.appcast.io. This contact is reserved for individuals with disabilities who require special accommodations. #J-18808-Ljbffr