Dispatcher / Road Supervisor

Dispatcher / Road Supervisor (AM / PM) – Knoxville, TN Compensation & Benefits Starting pay: $26.65-$27.49 per hour Vacation: minimum of two (2) weeks per year Sick Days: 5 days Holidays: 12 days (8 standard + 4 floating) Additional Benefits: 401(k) retirement plan, medical, dental, vision, life insurance, short-term disability, and voluntary long-term disability *Benefits may vary depending on location policy.* Key Responsibilities Dispatch Operations (AM/PM Coverage) Monitor real‑time vehicle performance using TransLoc and onboard vehicle technology to ensure routes are on schedule and operators are correctly logged in. Assign, adjust, and document vehicle coverage for both fixed‑route and on‑demand service. Respond to service disruptions, detours, or incidents, coordinating with road supervisors and management. Provide clear, timely radio and phone communication with operators and field staff. Record service data, delays, missed trips, and operator call‑ins using TransLoc and related dispatch software. Communicate service updates to management and client contacts. Road Supervision Conduct on‑scene investigations of accidents, incidents, or breakdowns; assist operators in completing incident and accident reports. Perform road observations and ride‑checks to ensure safety, customer service, and compliance with company policy. Coach and retrain operators following incidents, performance issues, or new procedures. Serve as liaison between operators, management, and client representatives for field service issues. Assist in training new operators, including TransLoc usage, customer service expectations, and on‑road safety. Support Safety Manager and GM with compliance checks, drug/alcohol testing coordination, and service audits. General Maintain accurate and detailed documentation for service logs, incident reports, and shift summaries. Work cooperatively with other dispatchers, supervisors, and management to ensure continuous coverage and quality service. Perform additional duties as assigned. Qualifications High School Diploma or GED (required) Valid Class B Commercial Driver’s License with Passenger (P) Endorsement (required) 3–5 years experience in public transit dispatch or road supervision preferred Proficiency in Microsoft Office (Outlook, Word, Excel) and dispatch software such as TransLoc or Passio Excellent verbal communication, decision‑making, and problem‑solving skills Must be able to work AM/PM shifts, weekends, and holidays as needed Subject to DOT drug test and physical (if applicable). DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason. Physical Requirements Combination of office (dispatch) and field (road supervision) environments Long periods of sitting and computer use; occasional standing, walking, and driving company vehicle Must be able to work flexible hours and respond to emergency situations Equal Employment Opportunity Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law. Drug‑free workplace. If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check. California applicants: Employee Privacy Policy available. #J-18808-Ljbffr