Sheriff's Services Specialist (Dispatcher)

Sheriff's Services Specialist

The Sheriff's Services Specialist, under general supervision, performs clerical work to include receiving all incoming calls and dispatching applicable personnel; must exercise independent judgment and initiative in receiving messages, responding to emergency situations, and dispatching calls; must exercise considerable tact and firmness in obtaining information from distressed persons. Employee must have excellent oral and written communication and customer service skills; exercise initiative and independent judgment in completing assigned tasks; exercise discretion when dealing with confidential information; exercise tact, courtesy, and firmness in frequent contact with the public.

Essential Job Functions:

• Attends to and operates Sheriff's radios/telephone systems. Receives and relates messages.
• Provides information to the public in person and over the phone.
• Operates DCI terminal for all types of information.
• Receives all types of reports in person and/or over the phone; follows up with assistance to callers.
• Conducts follow up on reports; records required information.
• Provides security for the Sheriff's Office/Jail as directed.
• Assists other law enforcement agencies as needed.
• Enters criminal and civil papers into the computer files of the Sheriff's Office.
• Obtains criminal history records as required.
• Assigns, prints, and distributes warrants.
• Receives and processes gun purchase permits.
• Serves subpoenas over the phone.
• Updates sex offender files through NCIC records.
• Accepts fees for the Sheriff's Office.
• Records and maintains appropriate records.
• Confirms the validity of 50-B restraining orders to officers and Magistrates.
• Confirms all arrestable processes to Deputies and Police Departments prior to arrest of an individual.
• Maintains Crime Stoppers log, answers Crime Stoppers phone and collects/distributes information for all law enforcement agencies in Union County.
• Maintains a safe and clean working environment.
• Provides security and manages key boxes in Console.
• Reviews carry concealed applications prior to being fingerprinted.
• Enters and deletes stolen/wanted vehicles, articles, missing and wanted persons, and other related or similar information into computer database.
• Issues gun permits.
• Performs other related duties as assigned.

Minimum Qualifications:

Education and Experience: Requires a high school diploma or an acceptable equivalency diploma (GED). Bachelor's Degree and one (1) year of related experience in human relations, clerical/reception work; or equivalent combination of education and experience preferred. Licenses or Certifications: Possession of the following are required: Basic Telecommunicator Certification from the North Carolina Sheriffs' Education and Training Standards Commission; DCI Certification; and Notary Public Certification. If certifications are not held at the time of assignment, they must be obtained within one (1) year.

Additional Information:

Must be physically able to operate a variety of machinery and equipment including computers, typewriters, telephones, radios, fax machines, copiers, printers, paper shredders, etc. Must be able to exert up to twenty (20) pounds of force occasionally and/or up to five (5) pounds of force frequently and/or a negligible amount of force constantly to move objects. Physical demand requirements are in excess of those for Sedentary Work. Light Work usually requires walking or standing to a significant degree. However, if the use of arm and/or leg controls requires exertion of forces greater than that for Sedentary Work and the worker sits most of the time, the job is rated for Light Work. Work is performed in a relatively safe, secure, and stable work environment.