Desktop Support Technician

Desktop Support Technician - 12 months extendable contract (or can convert to FTE)

Hybrid in San Diego, CA

W2 only, no C2C, no sponsorship, no third parties.

About the job

A global finance software company is expanding its internal IT support function and is looking for an experienced Desktop Support Technician to join the team on site. This is a hands-on, customer-facing role supporting a mixed Mac and Windows user base across hardware, software, connectivity and mobile devices, with a walk-up support desk alongside ticket queue work. You'll own issues end to end, escalate where needed, and get involved in small projects and documentation as the environment grows.

Requirements

• 3+ years of desktop support or service desk experience covering both PC and Mac, or a bachelor's degree with relevant hands-on experience
• Strong troubleshooting across laptop and desktop hardware, including repairs, upgrades, imaging and new build deployment
• Day-to-day support of macOS and Windows 10/11 in a corporate environment
• Experience supporting iOS and Android mobile devices
• Active Directory user account administration and endpoint security tooling
• Software distribution and patching via a UEM platform such as Workspace ONE/AirWatch
• Wired and Wi-Fi network troubleshooting, plus local and network printing support
• Exchange and Google Workspace administration, including shared mailboxes and distribution lists
• Ticket management using ServiceNow, with clear documentation and knowledge base upkeep
• Support of collaboration tooling such as Zoom, Slack, Microsoft Office and Google Workspace
• Comfortable providing face-to-face walk-up support as well as remote assistance
• Excellent communication skills with both technical and non-technical users
• Certifications such as ACMT, CCT, ITIL or CompTIA (held or in progress) are welcomed
• Able to work independently and prioritise in a fast-paced, high-volume environment