Billing Specialist

Momentum is a local, family-oriented and employee-centered company. Our energetic and entrepreneurial spirit has resulted in numerous leadership awards across the Landstar agent network during the last 20 years. Our employees and their welfare are important to the success of our company. Every employee is considered a vital part of our team. Our success is based on recognizing the skills and efforts of each employee. That’s why we take every opportunity to reward and celebrate our employees. Our policy is to work with all members of our team in a fair and friendly manner and to treat each team member with dignity and respect. Job Title: Billing Specialist Job Summary: Under the direction of the Director of Billing, the Billing Specialist will work to assure that the assigned day-to-day workflow is processed in a consistent and timely manner. This position will coordinate the billing and payment of freight charges and ensure the timely and accurate processing of all freight/transportation documents. Additional responsibilities include monitoring and updating freight rates as required. This position reports directly to the Director of Billing. Essential Duties and Responsibilities: Perform an audit of each shipment to verify customer charges, customer’s rate and dispatcher notes. Prepare and release customer invoices accurately and within the required timeline. Ensure invoices are properly coded. Ensure daily minimum billing standards are met. Work to provide customer satisfaction by learning and understanding customer’s unique requirements in the billing process. Collaborate with billing department team members. Accept tenders, provide updated statuses to customers, and finalize in customer TBL system. Work with Operations to gather billing requirements for new customers. Develop and maintain excellent customer satisfaction service for both internal and external customers. Demonstrate excellent interpersonal relationships by using strong verbal and written communications skills. Proactively identify problems and swiftly implement the appropriate solutions. Escalate to the Director of Billing as necessary. Prioritizes tasks and workload to focus on issues that directly impact quality and service performance. Maintains regular, timely, and consistent attendance at work. Flexibility to work overtime as needed. Must demonstrate professional behavior. Perform other duties as assigned. The above cited duties and responsibilities describe the general nature and level of work performed by people assigned to the job. They are not intended to be an exhaustive list of all the duties and responsibilities that an incumbent may be expected or asked to perform. Knowledge/Skills/Abilities: AS400 experience strongly preferred. Proficient with computer and Microsoft Office applications. Strong interpersonal skills to effectively interact with internal and external customers. Excellent problem-solving skills with the ability to seek alternative solutions. Self-directed, displays initiative and can work independently. Strong time management skills, ability to prioritize, and the ability to multi-task effectively. Excellent organizational skills, attention to detail and follow through. Team player with proven ability to work under pressure. Excellent communications skills, both written and oral. Must be fluent in English. Education and Experience Requirements: High School Diploma/GED required; college degree is highly preferred. Minimum of 2 years high volume billing experience. We are one of the Top Workplaces in Jacksonville of 2024! Check us out on Glassdoor! Why work with us? Health Insurance Vision Insurance Employer provided Basic Life & AD&D Employer provided Long Term Disability Ancillary Benefits Short Term Disability Critical Illness Pet Insurance Accident Hospital Indemnity Legal Paid Time Off – Vacation and Sick Paid Holidays New Year’s Day Memorial Day Independence Day Labor Day Thanksgiving Day Christmas Day 401(k) Retirement account with a company match Health Savings Account (HSA) Onsite Gym (Free to employees) Employee Assistance Program (EAP) Countless workplace recognition and perks! Employee of the Year Awards Employee of the Quarter Awards Employee of the Month Awards STARz Employee Recognition Program and Awards Employee Lunch-and-Learns Recognition for our Veterans Community Giving throughout the year Recycling initiatives and Sustainability programs Wellness program clubs and challenges Employee team-building outings Numerous parties/luncheons throughout the year Casual dress code Recognized as one of Jacksonville Business Journal’s BEST PLACES TO WORK 5 Times Top Workplaces of 2024 presented by the Florida Times-Union #J-18808-Ljbffr