Dealer Success Representative

About DigniFi DigniFi is a mission-driven company transforming how dealerships and service centers serve their customers. Our innovative point-of-sale financing solution empowers more than 2,000 partners to increase revenue, boost accessory sales, and reduce deferred repairs—helping businesses thrive while making essential vehicle needs more accessible to consumers. By partnering directly with dealerships and service providers, DigniFi enables customers to easily finance auto repairs, parts, accessories, maintenance packages, and more—right when they need them most. Our mission is to help our partners grow through flexible, inclusive financing solutions that meet the real-world needs of today’s drivers. Our vision is to make everyday financing more accessible, transparent, and equitable for all. If you’re looking to be part of a fast-growing company that’s making a meaningful impact in the automotive and fintech space, we invite you to join us on the journey. About the Role We’re seeking an outstanding Dealer Success Representative to join our growing Dealer Success Team. This role is ideal for someone who combines strong communication skills with a proactive, results‑driven mindset. The right candidate is adaptable, dependable, and brings a strong work ethic to everything they do. You’ll be a key point of contact for our dealers, delivering exceptional support while building positive, lasting relationships. Success in this role requires clear and confident verbal communication, a customer‑first attitude, and the ability to stay positive and solution‑focused in a fast‑paced environment. If you’re someone who takes initiative, consistently delivers results, and contributes to a strong, collaborative company culture, we’d love to hear from you. What You Will Do Strengthen and maintain relationships with customers to provide best in class service and drive growth and retention. Accountable for ensuring an effortless experience and overall satisfaction is provided to assigned book of dealers. Oversee the resolution of customer inquiries, handling escalations, building and maintaining internal and external relationships, and managing the day-to-day needs of the customers. Collaborate with Dealer Success Managers to establish and maintain expectations and timelines. Maintain a positive attitude while assisting customers. Drive results and uphold company culture. Drive production in a fast‑paced customer service environment. Address customer concerns in a positive and calm manner. Ability to multitask between phone and email communication with customers and team. Drive a high‑performance culture through accountability, consistency, and performance. Use critical thinking, prioritization, and problem‑solving skills to accomplish goals within tight deadlines. Escalate queries and concerns, keeping employees and customer experience top priority. Work with internal teams to resolve customer service issues related to Legal, Accounting, Compliance, Marketing, Loan Servicing, and Underwriting. Proactively collaborate with team and management regarding performance, adverse impact of decisions on customers, and potential risks to the business. Be a continuous positive force within the office, creating strong morale and spirit throughout the Advocate team. Who You Are 3+ years of experience in customer support or a transaction-based environment (fintech, lending, payments, or dealer services preferred). Minimum 2 years of experience in a high-volume, SLA-driven environment with responsibility for managing competing priorities and time-sensitive requests. Demonstrated ability to independently troubleshoot complex issues in real time. Experience working directly with external business partners or clients (dealers, vendors, or sales organizations) in a high‑urgency environment. Strong decision‑making skills with the ability to exercise judgment within defined policies and to escalate appropriately when needed. Sales or revenue‑support experience strongly preferred. Willing to work on Saturdays. Working knowledge of FDCPA and FCRA experience is preferred. Excellent written and verbal communication combined with analytical and problem‑solving skills. Demonstrated ability to multi‑task and work in a fast‑paced environment. Flexibility and ability to adapt to business needs. Capability of gaining customer loyalty through listening, relationship building and professional and persuasive communication skills. Team‑player seeking a fast‑paced and challenging environment. Proficient in Microsoft, Salesforce, and other internal systems. Why You’ll Love Working at DigniFi High‑growth opportunity with terrific upside potential. Founded to provide aid to people when they unexpectedly need help, responsible, respectful, and transparent access to a better financial future for our customers. Excellence‑driven organization that values work/life balance. We’re a tight‑knit team that values collaboration and genuinely loves working together. Ultimate workplace flexibility. What’s In It for You Accrue 16 Days of PTO per year 12 Paid Holidays Up to 80% Employer‑Paid Premiums for Medical, Dental, and Vision Insurance Long‑term Disability Insurance Basic Life Insurance Paid Parental Leave Matching 401k 100% Remote Work Where You Will Work This is a remote position. Salary The base hourly range for this position is $26.70/ hour - $28.25/ hour. DigniFi salary ranges are determined by role, level, and location. The salary range displayed in each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. The base pay offered may vary within the range depending on factors including but not limited to work location, job‑related knowledge/skills, relevant education/training, and level of experience. The compensation details listed in postings reflect the base salary only, and do not include bonuses or benefits. Statement of Non‑Discrimination In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. We also strive to prevent subtler forms of inappropriate behavior (i.e., stereotyping) from gaining a foothold in our company. Whether blatant or hidden, barriers to success have no place at DigniFi. Visa Sponsorship DigniFi is not considering candidates who require visa sponsorship or visa transfer at this time. #J-18808-Ljbffr