Resident Services Secretary-CNA (Full time, day shift)

Job Title: Resident Services Secretary-CNA Department: Clinical Support Location: Unity Living Center- 89 Genesee St, Rochester NY 14611 Hours Per Week: 37.5 hours per week Schedule: 8:00am-4:00pm Work where nursing excellence is recognized and employees are supported every step of the way. Unity Living Center offers: A strong benefits package, including a pension plan A clear clinical career advancement ladder (CNA → LPN → RN → Nurse Leadership) 100% paid educational opportunities and support for CNA -> LPN → RN career advancement Generous shift differentials ($1.50–$4.00 per hour) Overtime pay Tuition and student loan assistance Grow your nursing career in an environment where your contributions are valued and your professional development is fully supported every step of the way. SUMMARY: Provides resident care as required and general clerical support and organization to the department, through timely and well organized processes. RESPONSIBILITIES: Coordinate departmental processes including telephone triage, communication, appointment scheduling, transportation, supply ordering, and organizational calendars. Support leadership with interdepartmental communication and timely follow-up on lab and test results; monitor and track physician schedules, consults, and orders. Oversee clerical workflows for resident admissions, discharges, medical records, filing, data entry, and electronic documentation; ensure compliance with Rochester Regional Health and regulatory standards. Serve as receptionist and information resource for the unit, managing phones, messages, mail, copying, faxing, and general communication flow. LTC-Specific Responsibilities: Monitor and respond to resident needs through call light system or direct contact, ensuring timely referral to staff. Complete monthly charting and maintain resident medical records to meet organizational and regulatory requirements. Perform ICD-9 coding, medical transcription, and order tracking using the Vista Care system. Process medical records to and from the Medical Record Department. REQUIRED QUALIFICATIONS: High School Diploma or equivalent One year of clerical experience, preferably in Health Care. Minimum age requirement: 18 LTC Only: Certified Nursing Assistant EDUCATION: LICENSES / CERTIFICATIONS: PHYSICAL REQUIREMENTS: S - Sedentary Work - Exerting up to 10 pounds of force occasionally Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met. For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements. Any physical requirements reported by a prospective employee and/or employee’s physician or delegate will be considered for accommodations. PAY RANGE: $19.50 - $21.00 CITY: Rochester POSTAL CODE: 14611 The listed base pay range is a good faith representation of current potential base pay for a successful full time applicant. It may be modified in the future and eligible for additional pay components. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts. Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law. Rochester Regional Health is an integrated health services organization serving the people of Western New York, the Finger Lakes, St. Lawrence County, and beyond. The system includes nine hospitals; primary and specialty practices, rehabilitation centers, ambulatory campuses and immediate care facilities; innovative senior services, facilities and independent housing; a wide range of behavioral health services; and Rochester Regional Health Laboratories and ACM Global Laboratories, a global leader in patient and clinical trials. It’s vision is to lead the evolution of healthcare to enable every member of the communities it serves to enjoy a better, healthier life.