IT Desktop Support
divihn.com
For further inquiries about this opportunity, please contact our Talent Specialist, Jessolin, at View phone number on click.appcast.io Title: IT Desktop Support
Duration: 6 Months
Location: Onsite - Tolleson, AZ
Schedule: Full-time, M-F, 8am-5pm, Overtime and on call as needed. Only W2 candidates are eligible for this position. Third-party or C2C candidates will not be considered. Description :
IT Desktop Support- IT provides hands-on technical support for end users at the Tolleson, Arizona, site. This role focuses on diagnosing, troubleshooting, and resolving hardware, software, and infrastructure-related issues in a fast-paced, production environment. The ideal candidate brings strong customer service, solid technical knowledge, and the ability to work independently while collaborating with cross-functional IT teams. Key Responsibilities
Duration: 6 Months
Location: Onsite - Tolleson, AZ
Schedule: Full-time, M-F, 8am-5pm, Overtime and on call as needed. Only W2 candidates are eligible for this position. Third-party or C2C candidates will not be considered. Description :
IT Desktop Support- IT provides hands-on technical support for end users at the Tolleson, Arizona, site. This role focuses on diagnosing, troubleshooting, and resolving hardware, software, and infrastructure-related issues in a fast-paced, production environment. The ideal candidate brings strong customer service, solid technical knowledge, and the ability to work independently while collaborating with cross-functional IT teams. Key Responsibilities
- Provide on-site support for desktops, laptops, printers, mobile devices, IP phones, and conference room equipment
- Troubleshoot and resolve hardware, software, and network connectivity issues
- Perform Active Directory administration tasks
- Support Windows 11 and Microsoft 365 environments
- Provide limited support for corporate mobile devices
- Troubleshoot Cisco VPN and Citrix issues
- Provide remote support using tools such as LogMeIn
- Perform device imaging and deployment (USB/PXE)
- Maintain asset inventory and documentation
- Support printer and IP telephony systems
- Coordinate hardware ordering and deployment
- Manage and update tickets in ServiceNow
- Assist with IT projects and Smart Hands support
- Associate's Degree in IT or relevant field.
- 1+ year hardware support experience
- 1+ year in-person, customer-facing IT support
- Strong troubleshooting and communication skills
- Manage incoming requests through ticketing system among team
- Experience using ServiceNow to manage assigned tickets
- CompTIA ITF+
- CompTIA A+
- CompTIA Network+
- CompTIA Server+
- CompTIA Cloud+
- CompTIA Mobility+
- Ability to lift and move equipment up to 40 pounds
- Performance is measured through key performance indicators, SLA adherence, customer service quality, and priority matrix compliance. The successful candidate will:
- Deliver excellent customer service
- Adhere to all service management principles, processes, and guidelines
- Interact professionally with customers, peers, managers, and SMEs
- Take ownership of follow-ups and communicate progress consistently
- Demonstrate strong communication, technical knowledge, organization, and multitasking skills
- Provide timely and effective resolution/fulfillment of requests
- One Round - Onsite Panel Interview
Vacancy posted 15 hours ago
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