Branch Manager

Controlled Products Systems Group (CPSG), an affiliate of Chamberlain Group, is a one‑stop distributor of access control and perimeter security products for professional dealers and installers across residential, commercial, and industrial markets. With a personal approach to business, our employees—whether in one of our branches nationwide or at our corporate office—are committed to serving our customers and supplier partners with dedication and expertise. Responsibilities Establish and achieve branch sales and profitability goals as identified in the annual budget. Facilitate quote management and order fulfillment to effectively deliver product, pricing and sales information to customers and team using insights and data. Maintain customer relationships through continuous outreach. Provide oversight for branch customer service, order processing, return goods authorization, technical service requests and overall business functions. Identify root cause of any issues in the above functions and provide solutions. Coordinate efforts of branch personnel through ongoing communications to ensure clarity on processes, policies and procedures. Maintain associate relations through department meetings, ongoing interaction and monitor/report associate morale. Manage associates to ensure safety and service objectives are met while ensuring cost and asset utilization are met. Ensure company equipment is utilized and functioning properly to reduce safety risks. Ensure availability to planned stocking levels by working with CPSG's purchasing team. Recognize, monitor, and provide timely resolutions to problems with inventory accuracy, obsolescence, and excess stock. Maintain accuracy of inventory counts through a regular cycle count program. Oversee purchasing of office equipment, office supplies, janitorial items, warehouse material handling equipment, warehouse supplies and packaging materials. Ensure a clean, safe working environment and adherence to all established company safety rules and regulations. Provide accurate reporting and documentation and implement revisions related to CPSG's Standards and Operating Procedures. Provide training on methods and use of equipment used in handling, storing, maintaining, and shipping stock, and communicate changes to employees of company processes and procedures. Coordinate vendor training seminars and other events held on site. Comply with health and safety guidelines and rules; ensure compliance across teams. Protect CPSG’s reputation by keeping information confidential. Maintain professional and technical knowledge by attending educational workshops, professional publications, establishing personal networks, and participating in professional societies. Contribute to the team effort by accomplishing related results and participating on projects as needed. Motivate and lead a high‑performance team by attracting, developing, engaging and retaining team members. Drive the performance management and compensation processes by communicating job expectations, monitoring and evaluating performance, providing feedback and facilitating employee development per the company’s policies. Maintain transparent communication by appropriately communicating organization information to the team through department meetings, one‑on‑one meetings, appropriate email, IM and regular interpersonal communications. Lead and motivate individuals and teams to create a workplace culture that is consistent with the CPSG mission, vision and values. Qualifications Bachelor’s degree or equivalent experience. 7 years of experience in a high‑volume warehouse environment. 5 years of customer account management. Experience managing budgets and/or costs of a business unit. Prior experience with an ERP or similar business software. Understanding of Microsoft Office Suite. Valid driver’s license. Preferred: Forklift certification, IDEA certification. Prior people management experience. Travel will be required for the week of onboarding. Benefits The pay range for this position is $60,400.00 – $97,525.00; base pay offered may vary depending on a number of factors including, but not limited to, the position offered, location, education, training, and/or experience. In addition to base pay, a comprehensive benefits package and 401(k) contribution are offered (all benefits are subject to eligibility requirements). This position is eligible for participation in a short‑term incentive plan subject to the terms of the applicable plans and policies. Equal Opportunity Employer Chamberlain Group wants all of its employees to succeed and encourages people of all backgrounds to apply. We’re proud to be an Equal Opportunity Employer, and you’ll be considered for this role regardless of race, color, religion, sex, national origin, age, sexual orientation, ancestry; marital, disability or veteran status. We’re committed to fostering an environment where people of all lived experiences feel welcome. Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence, View email address on click.appcast.io. #J-18808-Ljbffr