Court Operations Associate, Ramsey County, Protection and Restraining Order Office

Job Description

This position involves advanced court clerical, customer service, and courtroom support work to provide effective administrative support for the court's caseload. This position facilitates access to court by explaining court procedures, legal requirements, and local practices; assisting in the completion of court forms; providing court forms and instructions; and reviewing self-represented parties' completed court forms.

This is a fast-paced, highly detail-oriented Court Operations Associate position that requires a considerable amount of data entry and a high level of customer service. A successful candidate must possess competent technical skills, excellent verbal and written communication, organizational, and problem-solving skills, as well as other knowledge, skills, and abilities listed below.

Normal business hours are Monday - Friday 8-4:30. This is a hybrid position consisting of in-person and remote work. A reliable internet connection is required for all remote work.

Interviews are expected to take place on June 23rd and 24th via Zoom

Job Responsibilities:

The following are examples of major job duties expected for this position to perform:

• Performs varied clerical court work involved in Minnesota Court Information System (MNCIS) case processing.
• Attends court and facilitates court proceedings remotely and in person, updates cases in MNCIS, prepares and handles court-related paperwork.
• Communicates with judicial officers and chambers staff while working as their assistants in court proceedings and in responding to their requests for information.
• Determines proper routing of court filings; accepts and enters filings using both paper and electronic filing systems; determines processing required and takes action in accordance with court rules or refers highly complex matters to a lead worker or supervisor.
• Assures confidentiality in compliance with local, state, and federal statutes and court rules.
• Assists customers, attorneys, judicial staff, and other partner agencies in-person, by email, and over the phone.
• Performs quality assurance checks on documents entered into court records.
• Reviews legal documents for completeness, adequacy, accuracy, and compliance with statutes and rules.
• Performs financial activities within the office including assessing and receipting fines/fees and reconciling daily tills.
• Coordinates the scheduling and calendaring of hearings.
• Assignment of duties may change to meet office demands.

Minimum Qualifications:

Any combination of training and work experience which indicates possession of the knowledge, abilities, and skills listed below will be considered.

• High school diploma or GED.
• At least 6 months of employment related to customer service.
• Fluent in English, both verbally and in writing.

Knowledge, Skills, and Abilities:

• Knowledge of court decorum and legal terminology.
• Ability and willingness to work under pressure and adapt to changing priorities and assignments while maintaining a calm demeanor and high level of accuracy.
• Ability to communicate concisely and clearly, both verbally and in writing, as well as understand and follow verbal and written directions.
• Ability to handle confidential and sensitive information.
• Ability to establish and maintain effective working relationships with co-workers, the general public, judicial officers, and justice partners.
• Ability to learn and utilize new technology, including but not limited to e-Filing, eSignature, Microsoft Office products, and document management systems.
• Ability to manage and prioritize competing demands simultaneously. Ability to exercise independent judgment.
• Ability to take direction well and maintain a patient, professional, and positive attitude through challenging circumstances and potentially disturbing testimony and/or evidence.

Preferred Qualifications:

• At least 6 months as a court clerk or in the legal field, or an equivalent combination of experience and/or education.
• Experience and knowledge of Family Court.
• Knowledge (from employment and/or education) of the dynamics of Domestic Violence/Harassment/Stalking
• Experience working with individuals in crisis.
• Experience working with individuals with diverse backgrounds Experience Fluent in one of the following languages: Spanish, Hmong, Karen, Somali, Amharic, Arabic

Working Conditions

Work is performed primarily in an office setting, courtroom or at a public counter. Work involves contact with persons who may be angry, abusive or threatening. The need to work under pressure in a fast-paced environment while maintaining a calm demeanor and high level of accuracy.

Physical Demands

Work is essentially sedentary with occasional walking, standing, bending, and carrying items up to 25 pounds. Some assignments may require periods of extended sitting, standing or computer use.

Rate of Pay

The expected hiring range for this position for external candidates starts at $22.50/hour based on qualifications and experience.

Instructions to Apply:

This AFSCME-represented position is posted for bidding and internal/external application simultaneously and will be filled in accordance with the AFSCME contract.


All employment offers are contingent upon satisfactory results of a criminal background check. An employment offer may be rescinded if the background check identifies job related convictions.

ABOUT US

Why Work for Us?

Minnesota Judicial Branch employees consistently express pride in their public service and in the quality of programs and services provided to customers, as well as appreciation for the teamwork and collaboration that is promoted within the MJB. We celebrate and are committed to the principles of diversity and inclusion, and actively seek and value diversity in professional background and cultural characteristics. We are intentional and mindful about the organizational culture we are building, seeking broad-minded individuals with robust capabilities who value supporting one another's growth.


Employee Benefits

The Minnesota Judicial Branch cares about and invests in you as an employee. Because of that, we offer affordable yet competitive benefits to support you and your family's wellbeing. Our comprehensive benefits package for eligible employees includes health and wellness benefits, enhanced fertility benefits, short- and long-term disability, pension, paid parental leave, tuition reimbursement, and more. Learn more at Employee Benefits - Career Opportunities - State Court Administrator's Office. Minnesota Judicial Branch employees may also be eligible for the Public Service Loan Forgiveness program. This federal program allows qualified individuals to have their loans forgiven after meeting certain requirements working in public service. You can learn more about this program from the Minnesota Office of Higher Education and the office of Federal Student Aid.

Equal Employment Opportunity

It is the policy of the Minnesota Judicial Branch that all decisions regarding employment are made without discrimination on the basis of disability. Please let us know if you need a reasonable accommodation for a disability to participate in the employee selection process by contacting Human Resources at View email address on click.appcast.io. The Minnesota Judicial Branch is an Equal Opportunity Employer. It is the policy of the Minnesota Judicial Branch that all decisions regarding recruitment, hiring, promotions, and other terms and conditions of employment be made without discrimination on the grounds of race, color, creed, religion, national origin, gender, marital status, status with regard to public assistance, membership or activity in a local human rights commission, disability, sexual orientation, or age. We value and encourage applicants from diverse backgrounds.

Internal Applicants

If you are a current employee of the Minnesota Judicial Branch, please apply to open positions conveniently through your Oracle account by visiting Opportunity Marketplace - Browse Opportunities.

Questions:

Please contact Human Resources at View email address on click.appcast.io with questions regarding this position.