IT Support Specialist I

End User Support Specialist IPerformance Health is seeking an End User Support Specialist I to join our team. In this role, you will be responsible for providing hardware, software and telecommunication-related support for internal end users of IT systems.Essential Job Duties & ResponsibilitiesManage incident and requests received from internal end usersProvide support via phone, email, remote connectivity and in personIdentify, research and resolves technical problems of moderate complexityThoroughly document and track all tickets and assetsMaintain a high level of courteous customer service at all timesTrain end users and provide appropriate documentation to ensure IT hardware and software is used in the most efficient wayMeet or exceed assigned SLAsManage end user access utilizing Active DirectoryManage assigned tasks that are relating to projectsSome travel and non-traditional work hours, including weekends, is expected when requiredPerforms other duties as assignedJob QualificationsAssociate's Degree or equivalent work experience1-3 years of experience in an IT help desk roleStrong troubleshooting and problem-solving skillsExcellent communications skillsExcellent customer service skillsMust be able to lift up to 50 poundsTo perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed above are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Performance Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender, gender identity, sexual orientation, race, color, religion, national origin, disability status, protected Veteran status, age, genetic information, and any other characteristic protected by law.