Admissions Coordinator

Job Summary This position will work under the direction of the Director of Business Development and be responsible for patient admissions, insurance verification and other insurance verification duties as directed. The individual will obtain the necessary demographic information of patients, which may require interviewing patients or their representatives. The role also involves preparing and processing admitting forms and staying abreast of all new insurance updates and regulations. The person will serve as a direct supervisor for all admissions associates. Benefits Health (Medical, Dental, Vision) and 401K Benefits for full‑time employees Competitive Paid Time Off Employee Assistance Program – mental, physical, and financial wellness assistance Tuition Reimbursement/Assistance for qualified applicants And much more... Essential Functions Direct supervisory role of all hospital admission associates. Coordinate all facility tours provided to potential patients and guests, presenting outcomes and clinical data pertaining to their specific needs. Independently decide on prioritization of processing referrals and insurance authorizations based on clinical readiness. Compile reports on patient outcomes data for liaisons and partner healthcare centers. Attend hospital‑wide operations meetings to report on potential admissions, patient needs, and pipeline information. Maintain open communication with liaisons and internal staff regarding bed availability and staffing. Coordinate the flow of information through the admissions process and forward it to appropriate departments for successful completion of admission. Collect and record all information necessary for admitting patients. Immediately notify appropriate rehab liaison to perform a clinical evaluation. Communicate admission status and coordinate all aspects of rehab admission. Pre‑admit all patients into appropriate EMR/Billing system – obtain correct demographic, clinical, and insurance information. Contact patient’s insurance to confirm and determine amount of coverage and benefits, deductible due, length of stay, and if pre‑certification is required, in order to complete Insurance Benefit Verification form. Obtain pre‑certification for inpatient rehabilitation stay and document necessary information for case management to follow up once patient admits. Answer telephone promptly and courteously, providing information and completing all referral/intake forms as appropriate for each call. Notify appropriate departments of patient’s anticipated admission date/time. Notify the appropriate personnel of the anticipated arrival time of all inpatients. Input new referrals into EMR for clinical liaison to complete pre‑admission screen. Inform the patient of their verified insurance benefits and refer them to the appropriate finance department for further billing questions. Create working patient files to track progress with patient admission. Maintain confidentiality of patient medical records information in accordance with hospital policies and procedures. Coordinate denial information with liaisons for follow‑up communication to referral sources, families, and physicians. Continuously update referral logs to indicate patient admission, pending, or denial status and reason for denial. Provide current list of all pending referrals to liaisons and necessary hospital staff. Notify insurance provider of patient’s admission and update authorization information, as needed. Provide monthly information on conversion ratios. As needed, complete admitting paperwork, obtain appropriate signatures, review information with the patient and family, obtain patient identification and insurance cards for copy. Be cooperative and have the desire to be a team player. Recognize and observe confidentiality principles. Consistently demonstrate ability to organize tasks in order of priority. Consistently perform job duties independently with minimal direct supervision. Perform other duties as requested by authorized personnel or as necessary for effective operation of the facility, including emergency situations. Follow the step‑by‑step procedure outlined by Admissions Coordinator when receiving referrals. Process referrals and coordinate admissions of all patients in an efficient, responsive manner. Assist with action plan for all pending cases to maximize conversion of referrals to admissions. Prepare all forms completely and accurately prior to the arrival of all admissions. Maintain up‑to‑date statistical data in computer information system within established time frames. Ensure completion of all referral documentation and maintain filing systems. Maintain, post, and distribute an accurate census and referral information to administrative hospital staff on a daily basis. Maintain systems and processes for timely data‑entry of pre‑admit, admission, and registration of information for inpatients and outpatients. Compile daily and monthly statistics for admission, discharges, referrals and denials. Prepare statistics for corporate report as designated. Compile and distribute weekly admissions/discharges list. Monitor pending list daily. Recognize problems and assume responsibility for solving them when they occur. Seek supervisory help in problem solving and assist in implementing solutions. Ensure patients have a good understanding of their insurance benefits and answer questions as needed. Other duties as assigned. Education High School Diploma required. Some college preferred. Minimum of 2 years of experience in admitting and/or medical insurance preferred. EEOC Statement Ascension St. Thomas Rehabilitation Hospital is committed to providing Equal Employment Opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans' status or any other basis protected by applicable federal, state or local law. #J-18808-Ljbffr