Outpatient Office Coordinator

Masonicare Health Center - Wallingford

Outpatient Office Coordinator

Full Time - Day Shift 8:00AM to 4:30PM - Monday - Friday

Responsible for organizing the day-to-day functions of the Audiology and Outpatient program, which include coordination of all outpatient services such as scheduling, insurance billing, order entry, filing and registration.


Essential Duties and Responsibilities:

1. Performs initial request for outpatient services intake including pre-registration and scheduling. Also processes all initial orders including scheduling and obtaining insurance pre-authorization as needed.

2. Reviews insurance information and verifies with patient including payment options.


3. Verifies insurance coverage with third party payors. Obtains pre-authorization when needed

4. Prepares all necessary paperwork in advance, and obtains medical records. Arranges transportation requests as needed for scheduled visits and for Masonicare community residents/patients who have referred medical appointments elsewhere.


5. Schedules and coordinates patient appointments for long-term care residents and Outpatients. Adjusts schedules, as needed, to accommodate patient/resident requests and/or physician or staff schedules.

6. Establishes and maintains patient files and records on an ongoing basis. Maintaining HIPAA compliance at all times.

7. Registers residents/patients on arrival, coordinates and/or monitors flow of patients for various clinics, utilizing aids and volunteers.

8. Communicates effectively and tactfully with residents/patients recognizing their age, needs, abilities and physical conditions.

9. Enhances professional growth and development through participation in educational programs, current literature, in-service meetings and workshops.

10. Maintains a working knowledge of Medicare regulations as it pertains to Outpatient Services. Works within established department policies, procedures, objectives, quality assessment and improvement programs, safety, environmental, and infection control.

11. Communicates with other departments, physician offices and long-term care units to maintain effective working relationships

12. Performs other duties as required.

Minimum Qualifications:

Education: High School Graduate

Experience: 1-2 years office/medical experience


Certificates, Licenses, Registrations: None


Key Competencies: Proficiency in the use of Personal Computers, i.e. word, excel is preferred. Ability to prioritize and handle multiple tasks. Excellent verbal/written communication and interpersonal and team building skills.

This description of job responsibilities is intended to reflect the essential responsibilities and duties of the job, but is not intended to describe minor duties or other responsibilities as may be assigned from time to time.