Tier 2/3 IT Support Engineer - Incident & RCA Expert
Remotedxb
Ardent is seeking a capable IT Support Engineer to provide Tier 2/3 incident and service request resolution in a fast-paced enterprise environment. You will diagnose issues across applications, infrastructure, and networks, maintain ServiceNow records, and communicate status to stakeholders while contributing to root-cause analysis. Qualifications include a Bachelor’s degree in IT or related field and 3+ years of experience; hands-on ServiceNow experience and solid documentation skills are #J-18808-Ljbffr Remotedxb
$55 per hour
...applications and next steps. Our partner is looking for an IT Support Engineer (Tier 2-3) based in the United States. About the Role The IT... ...Act as the primary point of contact for incoming break-fix incidents and service requests, diagnosing and resolving complex issues...SuggestedHourly payRemote work- Openkrill is seeking an IT Support Engineer (Tier 2-3) based in the United States for a fully remote role. You will resolve complex IT issues, manage endpoints across Windows and macOS, and support identity platforms like Okta and Microsoft Entra ID. Expect to work with...SuggestedRemote job
- Pluribus Digital is seeking an experienced Application Support Specialist to monitor incidents and service requests, resolve Tier 2/3 issues, and create Jira tickets to ensure traceability and timely resolutions. You will gather and document business requirements, analyze...Suggested
- Technical Support Specialist (Tier 2/3) About Tenovi Tenovi is reimagining remote patient monitoring (RPM) through our cellular-connected Gateway... ...context when an issue needs partnership from Engineering. Communicate in a way that builds trust Hold consultative...SuggestedRemote workWork from home
$65k - $80k
...Tier 2 Support Engineer (MSP) – Hybrid Location: Manhattan, New York (Chelsea) Work Arrangement: Hybrid – 3 Days Onsite / 2 Days Remote Salary: $65,000–$80,000 Annually Employment... ...NY. This opportunity is ideal for an IT professional with hands-on MSP...SuggestedFull timeWork at officeRemote workWork from homeMonday to FridayFlexible hours2 days per week3 days per week$72k - $85k
...Job Description The Tier 2 Technical Support Analyst serves as a key... ...maintaining business-critical IT operations nationwide.... ..., chatbot workflow engineering, and Tier 1 mentorship... ...leadership and incident resolution during care... ...for Download Speed and 3 MBPS for the Upload Speed...For contractorsWork at officeLocal areaRemote workWork from homeHome office- Providing full-time remote support, the Software Developer Tier 2 Support will manage 2nd and 3rd level support... ...stack applications, troubleshoot incidents, and improve system reliability using... ...enhancements Required qualifications 2-3+ years of experience in full stack...Full timeRemote work
$65k - $80k
...Job Description Tier 2 Support Engineer (MSP) – Hybrid \n Location: Manhattan, New York (Chelsea) \n Work Arrangement: Hybrid – 3 Days Onsite / 2 Days Remote \n Salary: $65,000–$80... ...\n This opportunity is ideal for an IT professional with hands-on MSP experience...Full timeWork at officeRemote workWork from homeMonday to FridayFlexible hours2 days per week3 days per week- ...Description Ready to take your IT troubleshooting skills to the... ...ll solve technical challenges, support end users, and keep essential... ...\n \n CONTRACT TO HIRE - 3-6months \n 35-43/hr during contract... ...\n \n We're seeking a Tier 2 Help Desk Technician with 2–4...Contract workRemote work
- Resolving complex technical issues for customers, the full-time Tier 2 Technical Support Specialist will provide advanced troubleshooting and issue... ...to improve self-service resources Required Qualifications 1-3 years of experience in technical support or a related field...Full timeRemote work
- As a full-time remote Tier 2 Support Engineer, the successful candidate will troubleshoot, diagnose, and triage escalated issues while ensuring an excellent customer experience and collaborating with cross-functional teams. Key responsibilities Triage and troubleshoot...Full timeRemote work
$60 - $130 per hour
# Aerodynamics Expert **Location:** Remote **Role Type:** Contract... ...**Aerodynamics Experts** to support an AI training and evaluation project focused on aerospace engineering. You will apply your real-world... ...related field**. * At least **3 years of relevant experience*...Hourly payContract workFreelanceRemote workFlexible hours$125k - $208.4k
...accelerate drug development and support the entire treatment journey.... ..., enhancements and other incident types in JiraReporting and escalation... ..., compliance, security, engineering and others as neededTake ownership... .../in the iKnowMed Generation 2 EHR application4-year Degree...Full timeWork at officeRemote workWork from homeWeekend work- ...description: Title: Desktop Support Engineer (Band 2) Location: New York, NY |... ...: Onsite | Experience: 1–3 Years Job Summary We are... ...) activities. Manage incidents/requests, update tickets, and... ...3 years of Desktop/Deskside/IT Support experience. Hands...
$60.78k
...company’s commitment to hiring and supporting active-duty and veteran... ...AI is seeking an experienced Tier I Service Desk Agent Lead to analyze and resolve complex IT incidents and service requests and to serve... ...Bachelor's degree and a minimum of 3 years of related experience (...Permanent employmentContract workFor contractorsRemote workShift workNight shiftWeekend workAfternoon shift- ...International, Inc. is seeking a Product Support Analyst I for a remote role based in Indonesia... ...the primary customer contact, monitoring incidents to meet SLAs, and documenting issues with... ...resolutions. Ideal candidates have 1-2 years of technical experience,...Remote job
$84.9k - $188.1k
...VMware Virtualization Support Engineer Position Description... ...platform maintenance, incident management, and... ...The position provides Tier 2/3 technical support, participates... ...regional and global IT teams to maintain... ...correlation, automated RCA, and intelligent capacity...Local areaDay shift$62.4k - $83.2k
...Data Center Infrastructure Technicians to support installation, deployment, remediation,... ...Quality, and Documentation Assist remote engineers and support teams with smart-hands activities... ...Desired skills and experience: 2 or more years of experience in data center...Remote jobFor subcontractorFlexible hoursShift workNight shiftWeekend work- AWD online is seeking an IT Support Engineer / Service Desk Analyst to join a friendly managed-service team supporting UK clients. You will resolve day-to-day IT issues and maintain high service standards across Windows Desktop, MS 365 and Active Directory, handling tickets...Remote job
$65k - $80k
...crafting and implementing IT solutions that propel... ...’ll work with a team of experts who are as passionate about... ...Summary As an IT Support Engineer, you’ll resolve customer... ...Required Qualifications 3+ years of professional... ...Desired Qualifications 2+ years of experience working...Local areaRemote workFlexible hoursShift workNight shiftAfternoon shift$40 per hour
...years of experience supporting both Mac and... ...preferred. The Mac IT Operations... ...service issues. Resolve incidents such as network access... ...and work with engineering teams to define new... ...Skills: ~3+ years of IT end... ...Desktop Support at Tier 2 levels as well as...Contract workWork at officeLocal areaVisa sponsorship- ...Description JOB SUMMARY: ICL’s Senior IT Infrastructure Support Engineer, contributes to the day-to-day... ..., maintenance, support, and incident response for ICL’s IT infrastructure... ...ESSENTIAL JOB FUNCTIONS: Provide tier 1, 2, and 3 support by phone, online, and in-person...Work at officeRemote work
$20 - $30 per hour
...for a Desktop Tech (Tier II) to join a 4 person... ...under the supervision of 2 Sr. Desktop Techs (... ...received through the IT helpdesk Serve as... ...necessary Level II 3 years or more years... ...Desktop and customer support experience Ability to perform RCA post-mortem write-ups...Contract workTemporary workWork at officeRemote work$60k - $70k
...resilience, business continuity, incident and crisis management,... .... Job Description The Support Services Analyst (Level 2) ensures that all customer... ...high-value enhancements. 3. Internal Collaboration &... ...teams (such as DevOps and Engineering) to ensure SLA requirements...Remote jobRelocationMonday to FridayWeekend work$66k - $82k
...the Help Desk Technician (Tier 1) role at Nebius Get AI... ...innovative leaders and engineers in the field. Where we... ...Technician to join our IT team. This position is responsible... ...providing first‑level support for end‑user IT issues,... ...issues to Tier 2/3 support in a timely manner...Temporary workWork at officeImmediate startRemote work- ...re an open rebellion against the IT grain. We do Technology.... ...practice areas in Cybersecurity, IT Support and Professional Services. We are... ..., been honored on the Inc. 5000 3 years in a row, and have excellent... ...Job Overview As a Level 2 Support Specialist , you will...Full timeWork at officeLocal areaRemote workNight shift
- New Era Technology is seeking a Managed Service Support Specialist to deliver exceptional customer experience and support Microsoft-based environments. You will troubleshoot issues via phone or ticket system and maintain accurate documentation of steps and outcomes. We...
$80 per hour
...successful African American owned IT Consulting/Staffing firm based... ...delivery, staffing, and supported services such as enterprise integration... ...Network Technician Level 3 to take ownership of complex networking... ...builds on Level 1 and Level 2 responsibilities and requires...Local area- ...savvy problem solver to join HKR.TEAM as a Level 2 Support Engineer, working for a US-based client providing top-tier technical support for a cutting-edge Zero Trust... ...device management tools like Intune or Jamf. You can expertly navigate logs, HAR files, and browser developer...Full timeWork at officeRemote workWork from homeShift work
$75k
...IT Service Desk Technician Level 2 (MSP) We are a national MSP with a growing presence in New York City. We believe that we will provide our clients... ...Desk Technician Level 2 (MSP) should be comfortable supporting clients in Windows and Mac environments. Key technologies...Permanent employmentFull timeTemporary workWork from homeHome office2 days per week
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