Call Center Operator
ITCON Services
divh2Join Itcon Services/h2pAre you a dependable, detail-oriented communicator who performs with calm and precision when it matters most? Join ITCON Services, a forward-thinking consulting firm delivering innovative technology and management solutions that exceed customer expectations./ph3Call Center Operator Position/h3pWe are seeking dedicated Call Center Operators to support emergency communication services for the National Institutes of Health (NIH) Call Center at the Center for Information Technology (CIT) in Bethesda, MD. In this role, youll serve as the first point of contact for incoming communicationsmanaging high-volume calls and ensuring timely, accurate handling of both emergency and non-emergency requests in accordance with established protocols./ppAvailable shift options include: 7:00 AM 4:00 PM, 8:00 AM 5:00 PM, 9:00 AM 6:00 PM, 3:00 PM 11:00 PM, and 11:00 PM 7:00 AM, Monday through Friday./ppIf you thrive in a fast-paced, mission-driven environment and take pride in delivering exceptional service every time, we encourage you to apply./ph3What Youll Do/h3ulliServe as the first point of contact for incoming communications, answering and processing high-volume inbound and outbound calls/liliPerform emergency call handling, paging, and notification services with speed and accuracy/liliProvide directory assistance and call routing across NIH institutes/liliSupport implementation of TTY services for hearing-impaired callers/liliSupport implementation of language interpretation services/liliUse call center systems for call routing, messaging, and scheduling/liliMaintain accurate logs and documentation in accordance with established protocols/liliFollow all emergency and non-emergency procedures with consistency and professionalism/li/ulh3What You Bring/h3ulli2+ years of call center or customer service experience/liliStrong verbal communication skills with the ability to perform in a high-volume environment/liliAbility to follow established emergency and non-emergency protocols with precision/liliU.S. Citizenship required/liliAbility to obtain and maintain a Tier 2 (Public Trust) clearance/li/ulh3Preferred Qualifications/h3ulliTelephony or switchboard experience/liliExperience in a medical or emergency call center environment/liliFamiliarity with Avaya or similar call center platforms/li/ulh3Education Requirements/h3ulliHigh school diploma or equivalent required/li/ulh3Additional Requirements/h3pAll personnel must successfully complete a Tier 2 Public Trust background investigation. On-site presence at the NIH facility in Bethesda, MD is required remote work is not available for this role./ppIf youre ready to play a vital role in supporting the NIH research community and keeping critical communications running without interruption, apply today!/p/div
- ...Job Description Job Description DESCRIPTION: We are seeking Call Center Operators to serve as frontline personnel in a government call center environment operating 24 hours a day, 7 days a week. This on-site role is responsible for handling incoming and outgoing...SuggestedShift workNight shiftDay shiftAfternoon shift
Kennedy Services
Bethesda, MD6 days ago - In this role, you will support a Call Center that receives and facilitates over 200,000 calls per year. Key Responsibilities Experience... ...and Clearance Two (2) years of experience as a call center operator, preferably in the medical industry. Computer-telephony integration...SuggestedFor contractorsLocal area
- ...meet mission goals. We are looking for motivated professional Call Center Representatives to support a Federal Agency. Quality Personnel... ...requirements outlined below, we invite you to apply! The Operator Services section within the NIH Call Center Services performs...SuggestedWork at officeAll shiftsShift workNight shift
AFCO LLC
Bethesda, MD29 days ago - ...divh2Call Center Lead Operator/h2pAre you an experienced call center professional ready to step into a leadership role where your expertise directly supports life-critical communications? Join ITCON Services, a forward-thinking consulting firm delivering innovative technology...SuggestedRemote workMonday to FridayShift work
ITCON Services
Bethesda, MD2 days ago - ...in Department of Defense (DoD) networks and a commitment to operational excellence, we deliver infrastructure that fuels advanced analytics... ...computational science. In this role, you will support a Call Center that receives and facilitates over 200,000 calls per year. The...SuggestedFor contractorsLocal area
$21.5 per hour
...divh2Call Center Agent/h2pZimmerman Associates, Inc. (ZAI) is currently seeking to hire Call Center Agents to support its contract with the Integrated Referral Management and Appointing Center (IRMAC), the National Capital Regions premier coordinating authority for appointing...Contract workCurrently hiringWork at officeLocal areaImmediate startZimmerman Associates
Bethesda, MD20 hours ago- ...Call Center / Patient Access Representative Aligned Orthopedic Partners is a well-respected private orthopedic team comprised of highly trained, board-certified orthopedic surgeons devoted to delivering patients with the highest orthopedic care possible. Our commitment...Temporary workWork at office
Ortho Bethesda
Bethesda, MD9 hours ago - ...divh2Call Center Agents/h2pIvyhill is currently seeking to hire Call Center Agents to support its contract with the Integrated Referral Management and Appointing Center (IRMAC), the National Capital Regions premier coordinating authority for appointing and referral management...Contract workCurrently hiringImmediate start
Ivyhill Technologies
Bethesda, MD3 days ago - ...In-Bound Call Center Representative Work Location: Tysons Corner, VA Schedule: Full Time; fully remote Relocation: N/A Note... ...information. Job Responsibilities: Ability to operate in a high-volume metrics driven call center environment Ability...Full timeContract workWork at officeRemote workRelocationFlexible hours
IronMountain Solutions Inc
Cabin John, MD10 hours ago $50k
...Representative is expected to collaborate with their team to meet overall call center objectives and enhance the customer service experience while... ...Service Representative must meet or exceed service and operational goals established for the call center, including quality and...Local area- ...Kastle Operations Call Center Operator Join the leader in providing smarter solutions for a safer world. The property technology space is growing rapidly, and Kastle Systems is leading the way. Kastle Systems is the premier provider of property technology solutions...Temporary workWork at officeImmediate startRemote workShift work
Kastle Systems
Falls Church, VA20 hours ago $18 - $20 per hour
...Medical Call Center Representative Job Category Administration Requisition Number MSKCA001831 Part-Time Hybrid Bethesda, MD 20817... ...Responsibility: MedVanta is the nation's largest physician-owned and operated next generation management services organization (MSO). Our...Part timeWork at officeRemote workShift workMedVanta
Bethesda, MD1 day ago- ...Call Center Representative We are seeking a Call Center Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues. Responsibilities: Handle customer inquiries and...
Professional Moving & Storage INC
Washington DC2 days ago - ...A well-established organization is seeking a Contact Center Representative to join its high-performing member services team. In this... ..., and written correspondence. This is a high-volume inbound call environment , ideal for individuals who thrive on helping others...Work at office
latitude
Rockville, MD3 days ago $17.75 per hour
...Call Center Representative Call Center Representative GTSC hiring experienced online call center customer service representatives... ...Mission Customer Service Representatives (CSRs) provide front-line operational support to Veterans for the Veterans Experience Office's...Hourly payFull timeTemporary workPart timeSeasonal workWork at officeWork from homeShift workGTSC Talent Solutions (a GTSC Company)
Arlington, VA2 days ago- ...victory. This is your chance to turn leads into winning results. What You'll Do: Be the first point of contact: Answer inbound calls with confidence and professionalism. Seal the deal: Overcome objections, build trust, and schedule consultations that lead to big...Weekly payFull timeWork at officeFlexible hours
Home Genius Exteriors
University Park, MD4 days ago - ...Call Center Representative Location: Washington, DC Duration: Long Term Work duties are performed remotely except on site presence... ...ticket. Utilize the Remedy ARS Knowledge Base and Standard Operating Procedures (SOP) to provide resolutions for user incidents and...Work at officeRemote workWeekend work
E-talentnetwork
Washington DC4 days ago - ...Patient Access Representative Under the supervision of the Patient Access Manager in conjunction with the Call Center Lead, receive calls from patients and help them with their appointment needs. Promoting ANHSI services by consulting, gathering information, and evaluating...Work at officeLocal area
Neighborhood Health
Alexandria, VA20 hours ago - ...Call Center Rep RESPONSIBILITIES: Schedule appointments for new patients, routine visits and follow-ups with the appropriate physician, and complete the new patient consultation form completely. Schedule all patient appointments and prepare appropriate chart...Work at officeImmediate start
PRISM Vision Group
Greenbelt, MD3 days ago - ...Pflugerville. Our customer service representatives are responsible for providing support by replying to emails and answering inbound calls from our outstanding guests! Duties and Responsibilities: Respond enthusiastically to all inbound customer inquiries...Work experience placementSummer workWork at officeFlexible hours
Typhoon Texas Waterpark
Washington DC4 days ago - ...A Call Center Representative plays a key role in customer service by handling inbound or outbound calls to assist customers. Here’s a general job description for this role: Job Title: Call Center Representative Job Summary: As a Call Center Representative,...Shift workAfternoon shift
ROCS Grad Staffing
Rockville, MD1 day ago $17.5 - $25.5 per hour
...Call Center Representative Washington, District of Columbia, United States $ 17.50 - 25.50 (US Dollar) About the job Call Center... ...to support daily customer interactions and assist with operational communication tasks at our Washington location. This role works...Sparkbit 360
Washington DC9 hours ago$750 - $1,050 per week
...Job Description Job Description Description Job Title : Call Center Representative Location : Washington, DC Company : Tulip Soft Comms Welcome to Tulip Soft Comms , where innovation meets connectivity. As a leading communications company, we specialize...Tulip Soft Comms
Washington DC14 days ago$18 - $22 per hour
...Call Center Representative Position: Call Center Representative Location: Rockville, MD Pay: $18-$22/ Hour Type: 6 Month Contract About the Role: Our client is seeking a team of motivated and articulate Customer Service Representatives to join them in...Contract workWork at officeLocal area- ...with training through 8/21/26. Training is Monday through Friday and you cannot have any planned time off for those 6 weeks. The call center is open from 8am to 6pm so you must be available for any shift during those times. All equipment is provided. Essential...Contract workWork from homeMonday to FridayShift work
The Midtown Group
Washington DC16 days ago - ...ownership . What the job actually is: Answering inbound calls from patients. Making outbound calls to follow up on... ...flying in from all over the country. We run a high-performance operation with a strong culture of growth, learning, and results. If you’...Full timeSecond job
StarBrite Dental
Rockville, MD2 days ago - ...Representative / Dispatcher We are seeking a dependable and customer-focused Customer Service Representative / Dispatcher to handle inbound calls, schedule appointments, and coordinate service dispatching. The ideal candidate will have communication skills, be highly organized,...
$18 - $22.79 per hour
...Telecommunications Operator Shady Grove Medical Center seeks to hire a Telecommunications Operator who will embrace our mission to extend God's care... ...: Relay incoming, outgoing and interoffice telephone calls. Operate in-house, long range and overhead paging systems...Daily paidTemporary workPart timeWork at officeLong distanceMonday to FridayFlexible hoursShift workRotating shiftWeekend workAdventist HealthCare
Rockville, MD2 days ago$35k - $75k
...Position: Healthcare Simulation Operator Location: Bethesda, MD-Onsite Only Operational Hours: Not to exceed 8-10 hours per day... ...present and functional. The Walter Reed National Military Medical Center Simulation Center provides state-of-the-art medical training...Contract workFor contractorsWork at officeRWD Consulting, LLC
Bethesda, MD4 days ago$25 - $30 per hour
...Customer-Focused Call Center Representative We are seeking a customer-focused Call Center Representative to join our team. This role is responsible for handling high-volume inbound and outbound calls, assisting patients, members, or providers with questions, and delivering...Monday to Fridaylatitude
Rockville, MD2 days ago
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