Service Desk Engineer
Virtual Vocations Inc
Providing Tier 1 frontline technical support, the full-time Service Desk Engineer will resolve moderately complex technical issues for multiple client environments while working remotely in a 24/7 support team. Key responsibilities Serve as the first point of contact for incidents and service requests via various communication channels Troubleshoot and resolve hardware, software, and peripheral issues across Windows and macOS platforms Manage a ticket queue, ensuring adherence to defined SLAs and documentation standards Required qualifications 1-3 years of experience in a service desk or Managed Service Provider (MSP) environment Strong working knowledge of Windows and macOS operating systems Experience supporting Microsoft 365 environments, including Exchange Online administration Hands-on experience with Intune and/or Apple device management tools (Addigy, Jamf) Familiarity with RMM and PSA tools such as ConnectWise or Autotask
Vacancy posted 1 day ago
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