Legal Intake Specialist

Legal Intake SpecialistShook & Stone is one of Nevada's premier injury law firms, representing clients in Workers' Compensation, Personal Injury, and Social Security Disability matters.The Legal Intake Specialist is the firm's first point of contact with prospective personal injury and workers' compensation clients, guiding them from initial inquiry through signed representation. The role blends sales instincts with empathy: assessing claims, responding to emotional callers with care, gathering complete information, and converting leads into clients. Weekend availability is required; a hybrid schedule may be available for weekend days worked (three weekdays in the office, two weekend days from home).Client InteractionServe as the first point of contact for prospective clients across phone, live chat, web forms, and walk-ins, providing information about the firm's services and answering preliminary questionsScreen and score incoming leads against case-acceptance criteria (injury type, liability, insurance coverage, statute of limitations) to prioritize follow-upRun a structured, multi-touch follow-up cadence (call, text, email) through to a signed agreement or a documented disqualificationSend, track, and close out e-signature fee agreementsData Collection & ReportingGather complete client information through structured intake forms and interviews, and enter it accurately into the firm's CRM/case management system (SmartAdvocate)Track conversion rates and other intake KPIs, and report progress against team goalsScheduling and CoordinationSchedule client appointments and attorney follow-ups, coordinating with marketing and client service to keep the handoff seamlessDocumentation and Record-KeepingMaintain accurate, confidential client records and required file documentationEnsure all intake documentation complies with applicable legal and regulatory requirementsClient ServiceResolve client concerns promptly, maintaining a professional and empathetic demeanor throughout every interactionReferral Partner Outreach and CommunicationBuild and maintain referral partner relationships through regular, timely communicationAdministrative SupportSupport the team with general office duties and special projects as assignedProvide intake reporting to marketing and firm leadershipRequirementsHigh school diploma or equivalent required; associate or bachelor's degree preferredPrevious experience in customer service, administrative, education, or healthcare setting preferredStrong organizational and time management skills, with the ability to prioritize and multitask effectivelyExcellent verbal and written communication skills, with the ability to communicate professionally and confidently with employees and clientsStrong computer skillsAbility to maintain confidentiality and handle sensitive information with discretionBilingual in Spanish preferredWillingness and availability to work weekendsEmpathy and patience when working with prospects, clients, and referral partnersPhysical RequirementsAbility to perform essential job functions in compliance with the ADA, FMLA, and other federal, state, and local regulationsAbility to maintain regular, punctual attendance in accordance with workplace standardsMust be able to communicate clearly via phone and other mediumsCompensation & BenefitsFree employee-only coverage for Medical, Dental, Vision, and Life InsuranceOption to purchase Long-term & Short-term Disability coverage401(k) Retirement plan with employer match (available once eligible)Supportive, collaborative work culture with quarterly team eventsWe offer a vibrant and supportive work environment where your contributions are valued and your professional growth is encouraged. You'll have the opportunity to make a real, immediate difference on someone's worst day, sharpen your intake and client-relations skills, and grow within a firm committed to a culture of excellence, collaboration, and innovation. Apply now to become the friendly, confident voice that helps injured Nevadans take the first step toward the representation they deserve.