Retail Security Officer

$18 per hour

Andy Frain

Retail Security Guard (Full-Time)

We are hiring a Retail Security Guard to help maintain a safe and welcoming environment for customers, employees, and vendors. This role requires strong attention to detail, professionalism, and a customer-first mindset.

Location: Summit Mall – Fairlawn, OH

Pay: $18.00/hour

Position Type: Full-Time

Schedule: 2:00PM – 10:00PM

Benefits

Medical, dental, vision, and short-term disability insurance
401(k) with company support
Paid time off
Employee discounts (retail, dining, entertainment)
Employee Assistance Program (EAP): counseling, financial, legal, and wellness support
Focus on work-life balance and employee well-being

Key Responsibilities

Security & Patrol

Patrol assigned areas or maintain a fixed post to monitor activity
Control access points and manage pedestrian/vehicle traffic
Identify and report suspicious activity, incidents, or safety concerns
Respond to alarms, emergencies, and on-site incidents

Monitoring & Reporting

Monitor CCTV cameras and security systems
Complete daily activity logs, incident reports, and required documentation
Maintain awareness of surroundings at all times

Safety & Compliance

Follow all post orders, company policies, and safety procedures
Maintain knowledge of emergency response protocols
Inspect property for safety risks (fire hazards, equipment issues, etc.)
Support loss prevention and recommend safety improvements

Customer Service

Greet and assist customers, employees, and visitors in a professional manner
Provide directions and support as needed
Maintain a visible, approachable presence on-site

Qualifications

Required

Strong customer service and communication skills
Ability to stay alert and respond calmly in emergency situations
Reliable, punctual, and able to follow directions
Ability to write clear and accurate reports
Must present a professional appearance and demeanor

Preferred

Prior security or customer-facing experience
Familiarity with CCTV, alarms, or access control systems

Skills & Attributes

High level of attentiveness and situational awareness
Dependable and team-oriented
Able to multitask and work in a fast-paced environment
Strong work ethic with a sense of urgency

Work Expectations

Arrive on time in full uniform and ready to work
Stay engaged and proactive throughout your shift
Follow all safety, training, and compliance requirements

Additional Information: Duties may vary based on site needs. This role requires reliability, professionalism, and a commitment to maintaining a safe environment.

Minimum Requirements

High School Diploma or GED
3–6 months security or life-safety experience
Ability to lift 50 lbs. and perform physical tasks

Apply

Vacancy posted 19 hours ago

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