Inside Account Manager

Job Description

Job Description

We’re seeking driven, curious people who bring energy to what they do and see challenges as opportunities to learn and improve. Our team of co-owners values enthusiasm, creativity, and a growth mindset, and we’re committed to putting those qualities to work on solutions that matter. If you’re ready to grow and make an impact, we’d love to be on your team.

As an Inside Account Manager, you will have direct and daily contact with our customers and develop relationships to grow our business. Success is measured by meeting sales objectives while exceeding customer requirements as you work with Outside Account Managers to grow your skills, expertise, and career development opportunities across the industry.

How you’ll make an impact:

• Responsible for building, developing, and retaining customers necessary to drive a high-performance sales team, along with ensuring succession for accounts
• Acknowledge & process customer’s Request for Quotes (RFQ) and Purchase Orders (PO)
• Establish and manage customer requirements, including quote follow-ups and pro-expedite purchase orders
• Direct sales forecasting activities, analyzes account sales data, and promote sales
• Communicate with Outside Account Managers and Project Managers to establish profit, inventory suggestions, and pricing requirements for key accounts
• Review work processes to ensure that internal and external quality standards are followed and suggest improvements
• Examines ways to offer practical, creative alternatives that increase AWC’s chances of successfully closing orders at higher margins

Skills you’ll need:

• Must be a team player with the ability to work with cross-functional teams to achieve common goals
• Ability to clearly communicate (verbal and written via phone, e-mail, etc.)
• Willingness to be on call for after-hours & weekend support periodically
• Ability to pivot and thrive in fast-paced environments while remaining flexible and responsive to urgent needs
• Capability to handle changing priorities and manage multiple projects and high volume workload simultaneously
• Strong prioritization and time management characteristics 
• Understanding of how to Juggle competing demands, concurrent tasks, and balancing long-term and short-term goals
• Demonstrated ability to adapt to schedule changes, task-switching and meeting deadlines 
• Proficient in Microsoft Office, including Outlook, Word, and Excel
• Demonstrate computer literacy with the ability to learn and navigate new software, systems, and technology efficiently
• Strong ability to manage electronic files, enter and retrieve information accurately, and utilize technology to support daily business operations

Here’s what will set you apart:

• 4-year bachelor’s degree / 2-year technical degree (preferred in Engineering)
• 2-5 years of industry experience
• Base level knowledge of Electrical and Automation products, including but not limited to PLC’s, IO’s, Safety Devices, Enclosures, Motor Starters, Variable Frequency Drives, Pneumatics, Sensors, Panelboards, etc
• Basic understanding of electricity, panel design/wiring, manufacturing/OEM experience

The Rewards:

• Employee Stock Ownership Plan (ESOP)
• 401(K) Match
• Competitive Pay
• Medical, Dental and Vision Insurance Package
• Employer Paid Life Insurance
• Paid Time Off and Holiday Pay
• Career Development Opportunities

About AWC

As employee co-owners, we’re driven to do more than complete tasks; we build fulfilling careers by challenging assumptions and continually raising the bar. We embrace creative, innovative approaches to deepen our expertise and deliver real value to our customers.

We partner strategically with many of the world’s most recognized technology brands to help engineering, reliability, and maintenance teams solve complex problems. As experts in our partners’ technologies, we’re equipped to properly size, select, configure, and support the right solutions. Our goal is simple: combine caring, knowledgeable people with innovative technologies to help our customers succeed.

How We Win Together

We are committed to solving customer problems and welcome team members that want to be the trusted resource to those looking for a partner who out-knows, out-cares, and out-serves everyone else. Every day, we strive to deliver on our mission to empower people to make the greatest positive impact for the communities and families we serve together. Our Winning Together culture starts with a shared commitment to building an environment of inclusiveness, trust, and mutual respect. We know that when people like you are safe to pursue your passions, to learn, to serve, and to share in the rewards from our combined efforts, then we are winning together.