Temporary Aide: DORA/Public Utilities Commission

Job Title

The Colorado Public Utilities Commission (PUC) serves the public interest by effectively regulating utilities and facilities so that the people of Colorado receive safe, reliable, and reasonably-priced services consistent with the economic, environmental and social values of our state.

Position: SGA 35089

This position supports the transportation program by creating or modifying industry training materials, including providing guidance on what to do before/after obtaining an authority or permit, explaining on how to properly use common forms, and overviewing other requirements and expectations. This position updates the website, creates training videos, and develops generalized and industry-specific training programs; supports the transportation program in various projects and reports, including identifies and collects documentation/records, reviews and analyzes data, and drafts/prepares certain materials; and supports the transportation program with various administrative duties, including phone/email communications, prints and organizes documents/records, assists customers with questions and other functions, and interacts with internal databases.

Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights

MINIMUM QUALIFICATIONS (MQs):

Option 1: Experience

• Two (2) years of experience providing administrative office support, which must include at least four (4) out of five (5) of the following:
• Experience providing outstanding customer service both internally and externally in person, by phone, incoming mail, and electronically;
• Experience managing multiple projects and competing interests;
• Experience compiling and analyzing data, including data entry;
• Experience with creating or modifying training and/or technical instructions/resources (i.e. video training, printed information, etc.);
• Experience with updating content for websites and/or social media posts.

Option 2: A Combination of Education AND Experience

A combination of education and experience which amounts to two (2) years, including the following:

• Partial credit demonstrating completed college/university coursework that did not result in a degree (please attach an unofficial copy of transcripts); and
• Experience providing administrative office support, which must include at least four (4) out of five (5) of the following:
• Experience providing outstanding customer service both internally and externally in person, by phone, incoming mail, and electronically;
• Experience managing multiple projects and competing interests;
• Experience compiling and analyzing data, including data entry;
• Experience with creating or modifying training and/or technical instructions/resources (i.e. video training, printed information, etc.);
• Experience with updating content for websites and/or social media posts.

Note: The combination of both education and experience will need to amount to two (2) years.

OR

• Partial credit demonstrating completed college/university coursework in an accredited community college, college, or university that did not result in an associate's or a bachelor's degree, amounting to two (2) years (please attach an unofficial copy of transcripts).

A copy of your transcript verifying the required credits must be received by the application deadline in order to be considered, if qualifying with a combination of education and experience.

Document this experience in your application IN DETAIL, as your experience will not be inferred or assumed. Part-time experience will be prorated.

SUBSTITUTIONS:

• Partial credit toward the degree requirement will be given for completed college/university coursework that did not result in a degree.

Preferred Qualifications

• Experience working with a State government agency, non-profit organization, in the utilities industry, or in the transportation industry.
• Demonstrated experience working in a high stress, fast-paced, high profile environment, and adapting to shifting priorities.
• Demonstrated experience providing support to programs by tracking, reporting, and ensuring project timelines are met.

Required Competencies: The following knowledge, skills, abilities, and personal characteristics are required competencies and may be considered during the selection process (including examination and/or interview):

• Demonstrated written communication skills, including the ability to convey information to various stakeholders in a clear, accurate, and concise written manner;
• Demonstrated verbal communication skills, including the ability to effectively convey information to audiences in a concise manner;
• Demonstrated attention to detail;
• Demonstrated critical thinking and analytical skills, including having the ability to evaluate information in order to apply knowledge and to decide on the most appropriate course of action;
• Customer service, including the ability to diplomatically interact with difficult customers, build relationships, and maintain communication with stakeholders;
• Interpersonal skills, including the ability to collaborate with various stakeholders;
• Demonstrated time management skills, including the ability to multi-task to effectively manage competing and constantly changing priorities in order to meet tight deadlines;
• Demonstrated prioritization skills, including planning, organizing tasks, and managing work assignments;
• Self-motivated and self-starter, including the ability to work independently, learn new processes, utilize own knowledge and that of supervisor;
• Problem-solving skills, including the ability to identify potential problems and use internal guidance in order to find solutions to problems;
• Demonstrated ability to understand and abide by workplace principles, practices, and behaviors as internally identified and defined by the division and department;
• Demonstrated ability to read, understand, interpret, apply, and explain laws, rules, policies, and procedures;
• Sound judgment and the confidence to make decisions on a routine basis;
• Ability to travel independently, including work in-office, as required by business needs and scheduled by the supervisor;
• Integrity and high ethical standards;
• Accountability, reliability, including attendance;
• Ability to maintain confidentiality, and the ability to manage confidential and sensitive information;
• Demonstrated professional demeanor;
• Knowledge and understanding in the use of PC software applications, including Microsoft Office (Access, Word, Excel, etc.), and Google Suite (Doc's, Sheets, Slides, etc.).

Conditions of Employment: Candidates who fail to meet the conditions of employment will be removed from consideration.

• The successful passing of a reference check and/or, if required, a background check.
• Ability to travel independently, including work in-office, as required by business need and scheduled by the supervisor.