Collections Specialist

Collections Specialist

Symbiotic Services is seeking a Collections Specialist to join our client's Accounting team. This role will focus on providing excellent customer service while managing and resolving overdue accounts receivable. You will play a key part in identifying, following up on, and resolving unpaid balances.

Key Responsibilities:

• Monitor accounts receivable and identify overdue accounts.
• Maintain records of all communications and payment collections.
• Contact delinquent customers to recover debts.
• Escalate complex or unresolved accounts internally.
• Prepare reports on write-offs, potential bad debt, and risk indicators.
• Address and resolve invoicing issues and customer complaints.
• Investigate and resolve chargebacks and short payments.
• Provide regular updates on account status and repayment progress.
• Collaborate with customer service to clear pending credit memos.
• Cross-train and provide backup support for credit and A/R functions.

Qualifications:

• 35 years of experience in collections or related roles.
• Strong stress management, patience, and problem-solving skills.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
• Excellent interpersonal, organizational, and communication skills.
• Familiarity with FDCPA and other relevant collections laws.
• Ability to take timely and strategic actions to minimize risks and maximize recoveries.
• Compliance with company policies and applicable legal regulations.