Front Desk Receptionist

We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests. Responsibilities Perform all check-in and check-out tasks Manage online and phone reservations Inform customers about payment methods and verify their credit card data Register guests collecting necessary information (like contact details and exact dates of their stay) Welcome guests upon their arrival and assign rooms Provide information about our hotel, available rooms, rates and amenities Respond to clients’ complaints in a timely and professional manner Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs Inform guests of Wyndham rewards program at check in. Maintain updated records of bookings and payments Maintain the Breakfast area during Breakfast Hours and breakdown and wash. Skills Work experience as a Hotel Front Desk Agent, Receptionist or similar role Customer service attitude Excellent communication and organizational skills Customer Service: 1 year (Preferred) Work Remotely No Job Types: Full-time Schedule: 8 hour shift Day and Night shift Holidays Monday to Sunday Availability Night shift Additional Info Job Type : Full-Time Education Level : High School Experience Level : Entry Level Job Function : Administrative Contact Information : View email address on click.appcast.io #J-18808-Ljbffr