Bulk Sales & Operations Supervisor

Wicker Park Logistics is seeking a motivated, organized, and hands‑on Bulk Sales & Operations Supervisor to oversee day‑to‑day bulk sales activities, coordinate operational workflows, and ensure a high level of service for customers. This position combines sales, customer service, inventory coordination, order fulfillment, and team supervision. The ideal candidate is a strong communicator who is comfortable working in a fast‑paced environment, solving problems, managing multiple priorities, and ensuring orders are completed accurately and on time. This role works closely with customers, warehouse and operations staff, vendors, drivers, and management to support sales growth while maintaining efficient operations. Key Responsibilities Bulk Sales & Customer Service Manage incoming bulk sales inquiries, orders, quotes, and customer requests. Build and maintain strong relationships with new and existing customers. Provide accurate information regarding products, pricing, availability, lead times, delivery, and pickup options. Prepare quotes and follow up with customers to convert opportunities into sales. Identify opportunities to grow existing accounts and generate new bulk sales business. Resolve customer concerns professionally and promptly. Maintain accurate customer, pricing, order, and sales records. Increase domestic carrier network footprint Operations & Order Management Coordinate bulk orders from initial quote through fulfillment, pickup, or delivery. Work closely with sales and operations teams to ensure orders are prepared accurately from quote to cash. Monitor inventory availability and communicate potential shortages or delays before they impact customers. Verify order quantities, product specifications, pricing, and delivery requirements. Help prioritize daily orders and operational workload based on customer needs and deadlines. Ensure proper documentation is completed for orders, pickups, deliveries, returns, and inventory adjustments. Assist with inventory counts and investigate discrepancies when needed. Team Supervision Provide day‑to‑day direction and support to employees involved in bulk sales and order fulfillment. Assign tasks and monitor workflow to ensure daily priorities are completed. Train employees on customer service expectations, order procedures, product knowledge, safety practices, and company policies. Help maintain appropriate staffing and workload coverage. Provide coaching and feedback to improve employee performance and productivity. Escalate performance, staffing, or operational concerns to management when appropriate. Promote a positive, professional, accountable, and team‑oriented work environment. Track sales activity, open orders, customer follow‑ups, and operational issues. Monitor key performance indicators such as sales volume, order accuracy, fulfillment times, customer satisfaction, and inventory availability. Identify inefficiencies and recommend improvements to sales and operational processes. Support management with sales reporting, forecasting, and operational planning. Help establish and maintain procedures that support profitable sales growth and consistent customer service. Safety & Compliance Ensure employees follow company safety procedures and established operational policies. Maintain clean, organized, and safe customer service, warehouse, and staging areas. Report safety hazards, equipment concerns, accidents, or operational issues promptly. Ensure customer orders and company records are handled accurately and in accordance with company procedures. Qualifications A bachelor’s degree in business, operations or logistics is mandatory 2+ years of experience in sales, customer service, operations, warehouse, logistics, distribution, construction materials, wholesale, or a related environment preferred. Previous supervisory or team‑lead experience preferred. Strong customer service and relationship‑building skills. Strong organizational and time‑management abilities. Ability to manage multiple orders, customers, and deadlines simultaneously. Strong attention to detail and commitment to order accuracy. Comfortable working with inventory, pricing, quotes, invoices, and order‑management systems. Proficiency with email, Microsoft Office, Google Workspace, or similar business software. Ability to learn company products, pricing structures, and operational procedures quickly. Strong problem‑solving and decision‑making skills.Ability to communicate professionally with customers, employees, vendors, drivers, and management. Dependable, proactive, and able to work independently while contributing to a team environment. Schedule Job Type: Full‑time Schedule: Monday–Friday Occasional overtime or weekend availability may be required based on business needs. Pay: $75,000–$125,000 per year, depending on experience Health, dental, and vision insurance Paid time off Paid holidays Bonus or incentive opportunities Other company benefits What We’re Looking For The successful candidate will be someone who takes ownership of their work and understands that strong sales and strong operations go hand in hand. You should be comfortable speaking with customers, leading employees, coordinating complex orders, and stepping in to solve problems when priorities change. This is an excellent opportunity for someone with a background in sales, logistics, distribution, warehouse operations, wholesale, or customer service who is ready to take on greater responsibility and help grow an important part of the business. #J-18808-Ljbffr Wicker Park Logistics