Director of TRIO Student Support Services and Center for Personalized Instruction

Director of TRIO Student Support Services and Center for Personalized Instruction

This position plans, organizes, manages, and directs academic support services designed to enhance the academic standing and overall educational experience of students. Serves as Project Director for TRIO Student Support Services (SSS) grant supporting retention initiatives that improve the persistence and graduation of program students (first-generation, students with financial need, and/or students with disabilities). The TRIO SSS grant is funded in a 5-year cycle from 2025-2030 and operates within the Center for Personalized Instruction at Madonna University.

Essential duties and responsibilities include:

• Directing program planning, development and implementation of major components and objectives as delineated in the SSS grant through the Center for Personalized Instruction.
• Overseeing the day-to-day operation of the program including selection and supervision of professional and student staff, development and implementation of staff training and orientation.
• Managing the planning and administration of the institutional/grant budgets and payroll details.
• Monitoring grant compliance with Education Department General Administrative Regulations (EDGAR), Higher Education Reauthorization Act, Office of Management and Budget (OMB) circulars, and institutional policies.
• Regularly communicating with the grant manager for U.S. Department of Education.
• Overseeing the submission of annual performance reports to university administration and U.S. Department of Education.
• Contributing to the proposal for TRIO grant funding on a five-year cycle.
• Coordinating the recruitment, intake process and selection of program participants.
• Working closely with Student Financial Services to monitor aid allocation and other financial student issues and administering the distribution of institutional and federal grant aid to students.
• Planning, implementing and maintaining data collection and analysis systems to monitor and track retention and graduation of SSS participants and providing evaluations appropriate to the program's goals and objectives.
• Developing and maintaining a collaborative working relationship with the university community to provide and address academic support services and issues.
• Completing case management for TRIO students within federal reporting guidelines.
• Serving as a resource for academic support services, and other student retention efforts to university community.
• Designing and maintaining tutor and supplemental instruction (SI) and certification through the College Reading and Learning Association (CRLA), as well as program records, and materials.
• Developing and executing a comprehensive assessment plan to improve services and supports strategies for traditional and post-traditional students' success.
• Creating and maintaining policy and procedures for tutoring and supplemental instruction (SI) and identifying courses compatible with the goals of SI based on analysis of collected data.
• Member of the Student Affairs Leadership Team (SALT) and participating in major university and team events and programs such as new student orientation, welcome week, commencement, etc.
• Establishing and maintaining relationships with all SALT departments and offices, as well as admissions, student financial services, enrollment services, academic departments, and other important campus resources to ensure required and supportive services are provided to students.
• Other duties as assigned.

Supervisory responsibilities include interviewing, hiring and training, planning, assigning and directing work, addressing complaints and resolving problems.

Qualifications:

Master's degree in Student Affairs Administration, Education, Counseling or related field; at least five years relevant experience and/or training; or equivalent combination of education and experience. Experience with federal TRIO programs strongly preferred. Working knowledge of Microsoft Office required. May be required to work outside of normal working hours. Travel for administrative work is expected.

To apply, external and internal candidates please send a letter of intent reflecting the above responsibilities and qualifications and a resume to View email address on talent.com

Madonna University: A Catholic institution founded by the Felician Sisters, and guided by the values of St. Francis. Candidates must be committed to excellence in teaching, scholarship, and service, and support the Mission of the University. We are an equal opportunity employer committed to a culturally diverse workforce. We do not discriminate on the basis of race, religion, color, sex, age, national origin or disability. Candidates must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.