Support Engineer - Windows Infrastructure

Role Description Windows Licensing (Retail, OEM, MAK, KMS, E3, E5) Windows Server 2008, 2008 R2, 2012, 2012 R2, 2016, 2019 and Client OS (Windows 7, Windows 10) Enterprise-level Troubleshooting Log Analysis with reference to Windows Deployment Windows as a Service Windows Updates Troubleshooting Activation BitLocker MBAM (Microsoft BitLocker Administration and Monitoring) Storage High Availability Storage High Availability (HA) SAN, NAS Storage Technologies Backup Technology, VSS (Volume Shadow Copy Service) Windows Firewall Storage and Backup Configuration Types Windows Server 2008 to 2019 Features and Variances DFS MSDTC (Microsoft Distributed Transaction Coordinator) VSS Backup Server Core Machines Server Hardware Upgrades Quorum in Cluster Hyper-V Checkpoints Server Core Machines Strong communication skills with excellent spoken and written English communication Effective and polished interaction with customers to gather information quickly, communicate next steps and status updates, and inspire confidence Ability to resolve difficult customer issues through telephone, email, and chat support Cross-team collaboration Windows Patching and Deployment Windows Update Windows Upgrade Windows Licensing (Retail, OEM, MAK, KMS, E3, E5) Autopilot (Preferred) Windows Server 2008, 2008 R2, 2012, 2012 R2, 2016, 2019 and Client OS (Windows 7, Windows 10) Enterprise-level Troubleshooting Log Analysis with reference to Windows Deployment Windows as a Service Windows Updates Troubleshooting Windows Update Servicing Activation BitLocker MBAM (Microsoft BitLocker Administration and Monitoring) Imaging, Sysprep, WDS Storage High Availability Storage High Availability (HA) Hyper-V, Hypervisor, Hyper-V Architecture Cluster, Failover Cluster, Clustering SAN, NAS Storage Technologies Backup Technology, VSS (Volume Shadow Copy Service) Windows Firewall Storage and Backup Configuration Types Windows Server 2008 to 2019 Features and Variances Windows Update Types, Cumulative Updates, LTSC (Long-Term Servicing Channel) DFS MSDTC (Microsoft Distributed Transaction Coordinator) VSS Backup Server Core Machines Server Hardware Upgrades Quorum in Cluster Failover Cluster Hyper-V Checkpoints Check Disk (CHKDSK) Strong communication skills with excellent spoken and written English communication Effective and polished interaction with customers to gather information quickly, communicate next steps and status updates, and inspire confidence Ability to resolve difficult customer issues through telephone, email, and chat supportli> Demonstrable troubleshooting skills Cross-team collaboration Mandatory Requirement Applicants must possess a current, valid U.S. Passport. Candidates who do not meet this requirement will not be considered. Other Details Actual compensation within the range will be dependent upon the individual's skills, experience, performance and internal equity. Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree (“LTIM”): Benefits And Perks Comprehensive Medical Plan Covering Medical, Dental, Vision Short Term and Long-Term Disability Coverage 401(k) Plan with Company match Life Insurance Vacation Time, Sick Leave, Paid Holidays Paid Paternity and Maternity Leave The range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation. Disclaimer The compensation and benefits information provided herein is accurate as of the date of this posting. LTIMindtree LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law. #J-18808-Ljbffr LTM