Business Systems Analyst I

Business Systems Analyst IThe Business Systems Analyst I role is responsible for engaging with various business units to translate business needs into quality software solutions and assists in the design, development, and implementation of identified solutions following Agile Software development practices. This also includes the operational support for all managed enterprise-wide software solutions. In partnership with the software vendors and business units, the analyst will work to maximize opportunities to use technology to improve products, services, and/or business processes. A solid understanding of the Credit Union's enterprise-wide software solutions is required.Tasks, duties, and functions include overseeing all aspects of the Software Development Lifecycle for enterprise-wide software solutions by reviewing, analyzing, and creating detailed documentation of business unit needs, including workflow, program functions, and steps required to implement technical business processes. The analyst will drive efficient and effective joint business/IT requirements and solution discussions in addition to stakeholder review meetings. They will provide high-quality analytical system solutions for key stakeholders, identify software functional gaps and opportunities of improvement, and collaborate with product owners to create product backlog by using Agile practices.The analyst will participate with the implementation of projects as technical subject matter expert from beginning to completion, including participation in scrum events such as daily scrums, sprint planning, backlog refinement, sprint retrospective and reviews. They will support Agile practices and encourage the improvement of service. The analyst will design, create, and document process flows, technical requirements list, specifications, diagrams, scenarios, mockups, and/or models for the development team using Visio, MS Word, Excel, PDF, SharePoint, and other like tools.The analyst will provide Tier 2 application support to uphold day-to-day business line operations, including the resolution of all internal tickets to a timely and successful resolution for all Enterprise-wide managed software solutions. They will troubleshoot issues, assist in triage, and assess risk and serve as escalation points for incident management. The analyst will manage administrative functions such as customizations of forms, fields, reports and create saved searches, dashboards, workflows, role-based access management and reporting support.The analyst will effectively work to resolve business line application requests or reported issues through effective listening skills, positive action, information gathering and/or ticket escalation. They will keep application users regularly informed on progress and resolution for all application issues reported and in alignment with internal service level agreements using clear communication. The analyst will collaborate and coordinate with third-party service providers or other internal technical teams to address software needs-based solutions and production issues with implemented resolutions and consistent follow-up.The analyst will establish and maintain strong working relationships with business line, other internal technical teams, and third-party service providers needed to improve Enterprise-wide software solutions. They will participate in on-call support for critical response to after hour application impairments or major outages as needed.Physical skills, abilities, and exertion utilized in the performance of these tasks include strong oral and written communication skills required to interact or complete technical analysis with Credit Union staff, management, or vendor partners. The analyst must possess sufficient manual dexterity to skillfully operate an on-line computer terminal and other standard office equipment, such as financial calculators, personal computer, printer, facsimile machine, and telephone. They will make sound decisions in the absence of detailed instructions, ability to multitask, work under pressure and tight deadlines; may be required to work extended hours to complete tasks or respond to system production issues.Organizational contacts and relationships include all Credit Union staff internally and vendors, suppliers, government agencies, other industry associations and peers at other financial institutions externally.Qualifications include a minimum two-year degree in Information Technology, Project Management or Business Administration required, or 2 years of experience. Bachelor's degree in Business Administration, Accounting, Information Technology, Engineering, Management, or related field preferred with 2+ years of experience. Equivalent work experience may be considered in lieu of a 2-year degree. Agile certifications preferred.Experience includes four years or more experience in financial or health services, including technical business analysis, product development and process improvement. Experience working in an Agile environment or Azure eco system (DevOps) strongly desired.Knowledge/skills include knowledge of commonly used financial industry concepts, practices, and guidelines. Knowledge of existing Credit Union products, services and overall operational guidelines, especially as it relates to various delivery channels. Excellent oral communication, presentation and technical writing skills. Strong research, technical analysis, planning and organizational skills. Ability to use logical reasoning when interpreting facts. Experience with medium to large enterprise software systems, as well as the ability to learn new systems quickly. Ability to analyze and document complex technical business processes. Ability to make observations, examinations, evaluations and recommendations. Ability to execute projects and direct team members to implement system upgrades and enhancements. Strong PC skills.Physical requirements include carrying and responding to a cell phone 7 days a week. May need to diagnose problems from home, occasionally may need to travel to site to correct problem either by car or public conveyance. Prolonged sitting throughout the workday with occasional mobility required. Corrected vision within the normal range. Hearing within normal range. Ability to lift 20 lbs. as may be required. Occasional movements throughout the department daily to interact with staff, accomplish tasks, etc. Occasional travel may be required locally, statewide, and throughout the United States to attend seminars and vendor group meetings. Overnight travel and evening schedules included. Occasionally required to change work hours or work long hours including working on weekends to accomplish tasks.