Customer Service Associate - Richmond, VA

Customer Service Associate Opportunity

Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Job Category: Customer Experience, Customer Service, Operations

Compensation Overview: The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range: $37,400.00 - $61,600.00

What Is the Opportunity?

Do you have a strong desire to help others? Can you provide a superior customer experience while maintaining a high level of professionalism and productivity? As the first contact for customers, agents, brokers and/or internal business partners, the Operations Customer Service team at Travelers play a key role in providing a positive experience. In the role of Customer Service Associate, you will handle a high volume of customer inquiries, primarily via inbound calls, in an accurate and efficient manner while demonstrating empathy and resolving their needs. As you expand your communication, technical, and business knowledge you will have the opportunity to grow your career at Travelers.

Schedule Details: During training, your schedule will fall between the hours of 8:00 a.m. - 5:00 p.m. Monday - Friday. Your schedule following training will fall between the hours of 8:00 a.m. 5:00 p.m. Monday through Friday. The target start date is October 19, 2026.

Pay Details: This position offers a starting base salary of $46,500. Eligible for full benefits on day one of employment. Quarterly financial awards are offered, based on performance.

What Will You Do?

Successfully complete applicable new hire training. Handle inbound inquiries from external customers and/or internal business partners via calls, emails, chats and/or other methods, taking the appropriate action, as needed. As you grow your knowledge and skills, you will increase the variety of interactions you are able to assist, which may include questions regarding quotes, policies, coverages, billing, audits, or application access/support. Build and maintain customer satisfaction and trust by actively listening to inquiries and effectively applying learned product, systems, and business area knowledge to educate and respond to the customer accurately and efficiently. Navigate multiple systems and platforms simultaneously while interacting with the customer. Adapt and modify communication style to provide a positive, consistent, empathetic, and thorough customer experience. Ensure accurate and comprehensive documentation of information, following the defined guidelines and procedures of the corresponding business area. May support departmental projects and initiatives and take on other developmental opportunities. Perform other duties as assigned.

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