Assistant Clinic Director - RN

Company
IV Nutrition

About the Role

What You'll Do

• Administer IV therapies, including starting IVs and monitoring treatments
• Ensure client safety, comfort, and overall well-being throughout services
• Document client interactions, treatments, and responses accurately
• Educate clients on therapies, memberships, wellness services, and how recommended services can support their individual health and wellness goals
• Build trusted, high-touch client relationships that move beyond a single transaction and create an ongoing wellness partnership
• Address client concerns and service recovery opportunities promptly and professionally
• Conduct proactive follow-up, care calls, and outreach to support client progress, strengthen accountability, and encourage continued engagement
• Support membership enrollment, renewals, and retention by connecting membership value to the client's ongoing wellness plan and goals

• Help clients identify what they want to improve in their health and wellness and connect those goals to an appropriate plan and next step
• Support a consistent client journey from initial consultation through active wellness support and long-term maintenance, reinforcing that wellness is an ongoing relationship rather than a one-time service
• Use each client interaction to deepen understanding of goals, progress, barriers, and changing needs so recommendations remain personalized and relevant
• Protect continuity by ensuring clients understand what comes next and, when appropriate, leave with their next appointment scheduled
• Reinforce education and accountability throughout the client relationship so clients understand the purpose behind recommendations and remain engaged in their plan
• Partner with the Clinic Director and care team to identify clients who are overdue, disengaged, or at risk of falling out of their wellness plan and initiate appropriate outreach
• Support a seamless handoff between team members so the client experiences one connected relationship with the clinic rather than isolated transactions

• Lead by example in connecting clinic services, memberships, and wellness programs to each client's identified goals and next steps
• Drive clinic performance through relationship-based conversations, client education, personalized recommendations, and consistent follow-through
• Monitor client retention, return-to-appointment, active-client, membership, and engagement metrics and identify opportunities to strengthen continuity
• Coach team members to use effective discovery, education, motivational communication, and relationship-building skills that help clients take meaningful next steps
• Support achievement of clinic revenue goals by creating exceptional client experiences, protecting continuity, and consistently helping clients schedule the appropriate next appointment
• Partner with the Clinic Director to implement local relationship-building, referral, community partnership, reactivation, and retention strategies

• Act as a backup point of contact for the Clinic Director
• Ensure compliance with clinical standards, policies, and regulations
• Complete required training related to nutrition infusion therapies
• Support daily clinic operations and workflow efficiency
• Monitor clinic performance metrics, including client engagement and continuity measures, and assist with action plans for improvement
• Assist with inventory management, scheduling, and operational execution

• Assist in hiring, onboarding, and developing staff
• Train and educate team members on procedures, client care standards, relationship-based conversations, wellness education, and the behaviors that support long-term client engagement
• Lead, motivate, and influence staff to meet client experience, relationship, retention, and performance goals
• Foster a positive, high-performance team culture
• Support ongoing staff development through daily coaching, goal setting, feedback, and accountability

• Monitor and document staff performance in partnership with HR
• Support coaching, goal setting, and career development
• Identify high-performing employees for growth opportunities
• Assist in conflict resolution and team management
• Help ensure team members consistently meet clinical, client relationship, continuity, sales, and operational expectations

• Maintain a culture of trust, respect, and professionalism
• Lead by example with strong ethical and professional standards
• Promote positivity, resilience, and accountability within the team
• Champion a client-first culture focused on trusted relationships, personalized wellness support, continuity, accountability, retention, and results

Qualifications

• Active, current New Jersey Registered Nurse (RN) license required
• Current BLS (Basic Life Support) certification required
• ACLS (Advanced Cardiac Life Support) certification preferred

• Minimum 1 year of vascular access or infusion experience
• Minimum 1 year of leadership or management experience
• Previous relationship-based sales, membership, retail healthcare, hospitality, wellness coaching, or client retention experience preferred

• Microsoft Office
• Electronic Medical Records (EMR) systems
• Anatomy, medical terminology, and clinical practices
• Basic understanding of client engagement, return-to-appointment, retention, membership, sales, and performance metrics

Skills & Attributes

• Strong attention to detail
• Excellent written and verbal communication
• High level of client service with the ability to educate, encourage, and support clients toward their health and wellness goals
• Proven ability to build trusted client relationships, create continuity, and drive long-term engagement and retention
• Leadership and team development skills
• Coaching, relationship-based sales, and performance management abilities
• Ability to multi-task and prioritize effectively
• Strong problem-solving and decision-making ability
• Time management and organizational skills
• Self-motivated and able to work independently
• Adaptability, resilience, and professionalism
• Ability to listen for client goals, motivations, and barriers and translate them into clear next steps
• Comfort with proactive outreach, follow-up, re-engagement, and asking clients to commit to their next appointment
• Ability to balance clinical excellence with relationship ownership and business accountability
• Commitment to personalized wellness education, client progress, and long-term relationship building

Compensation & Benefits

• Hourly Pay: $41–$45/hour, based on experience
• Tips and commission opportunities
• Membership commission opportunities
• Employer contribution toward health insurance, plus PTO
• Monthly service allowance plus an employee discount on IV Nutrition services
• A full breakdown of compensation amounts and eligibility details will be provided as part of your formal offer

Working Conditions

• 8–10-hour shifts, Monday through Friday
• 2–4 Saturdays and Sundays per month required (based on staffing)
• Clinic environment with climate control and adequate lighting

Is This Role for You?

• A hands-on leader who enjoys both client care and team development
• Someone who thrives in a fast-paced clinical environment
• A professional who enjoys building trusted client relationships and helping people make progress toward their health and wellness goals
• A leader who is motivated by team performance, client progress, retention, and sustainable clinic growth
• Someone who values structure, accountability, and culture

• Someone who prefers non-clinical or administrative-only roles
• Someone uncomfortable managing people, performance, or sales expectations
• Someone who struggles with multitasking in a client-facing environment
• Someone who is not passionate about educating clients, building long-term relationships, and helping people stay engaged in their wellness journey

Location: Verona, NJ | Company: IV Nutrition