DME Coordinator

Durable Medical Equipment Coordinator

Join Our Team and Keep Moving Forward with Breg! At Breg, we are dedicated to advancing orthopedic solutions that enhance the lives of patients and support healthcare professionals. As a leader in the orthopedic industry, we provide innovative products, consulting, technology, and services that help people move forward with confidence. We are currently seeking a Durable Medical Equipment (DME) Coordinator in South Bend, Indiana to join our team. If you thrive in a dynamic environment where innovation and impact go hand in hand, this is the opportunity for you.

Who You Are You are a forward-thinking professional who values collaboration, innovation, and making a meaningful difference. You bring expertise in your ability to demonstrate ownership and accountability; the ability to plan, execute, control and deliver; communicate effectively both written and verbal; lead and influence others effectively. Demonstrates critical thinking in your ability to define complex problems, collect data, establish facts, and draw valid conclusions. The position requires the ability to develop priorities and adjust work plans to meet deadlines.

What You'll Do As a DME Coordinator, you will:

• Serves as a subject matter expert (SME) to physicians, clinical staff, and healthcare partners, providing advanced product guidance, workflow consultation, and protocol development for new and existing products to optimize patient outcomes and operational effectiveness.
• Oversees coordination of durable medical equipment (DME) services within the electronic health record (EHR) system, ensuring accurate patient registration, scheduling processes, and compliance with time-of-service (TOS) payment practices.
• Dispensing prescribed DME in accordance with provider orders and patient-specific needs while providing clinical feedback to support appropriate selection and dispensing decisions.
• Performs advanced fitting, application, and adjustment of DME products, including functional and semi-rigid bracing, applying clinical expertise, training, and company standards to complex patient scenarios.
• Independently assesses patient needs and performs measurements and fittings for orthopedic soft goods and functional bracing, including non-routine or highly specialized cases requiring elevated judgment.
• Provides comprehensive education to patients and consultative feedback to healthcare providers regarding product use, clinical considerations, and expected outcomes, ensuring appropriate documentation and continuity of care.
• Delivers exceptional patient service and timely follow-up in accordance with policies, procedures and management expectations.
• Utilizes Breg Vision to oversee DME inventory management by monitoring utilization, ordering supplies, and directing stock levels, storage, and merchandising practices to ensure alignment with operational, compliance, and financial objectives.
• Provides consultative on-site DME support and product delivery across assigned accounts, resolving complex service or product issues (e.g., missed pickups or equipment concerns) while strengthening customer relationships within the health system.
• Processes warranty returns for wholesale products by initiating Return Materials Authorizations (RMAs), coordinating exchange processing with Customer Care team, and manages preparation and shipment of returned items in accordance with the account's return policy.
• Partners with providers and internal stakeholders to evaluate and approve exception-based patient return scenarios, ensuring appropriate financial and operational outcomes.
• Executes patient outreach initiatives and campaigns related to DME orders and follow-up care.
• Collaborates with third-party billing providers to coordinate Estimated Out-of-Pocket (EOOP) costs, Prior Authorizations (PAs), and related processes.
• Maintains accurate provider and product data within Breg Vision in partnership with the Impact Team.
• Facilitates training and knowledge transfer for customer site staff, including walk-in clinic personnel, to enhance adoption of Breg (e.g., Vision) systems and product utilization.
• Collaborates with cross-functional teams (e.g., Solutions, Sales, Field Operations, Customer Care) to resolve issues and enhance service efficiency.
• Maintains a high level of professionalism, discretion, and confidentiality while ensuring accuracy and compliance in all activities.
• Prepares daily, weekly, and monthly reports for management and account review, analyzing data for trends and identifying opportunities for process or performance improvement.
• Adheres to all Breg policies, standard operating procedures (SOPs), applicable healthcare regulations, including Health Insurance Portability and Accountability Act (HIPAA) and Food and Drug Administration (FDA) requirements, as well as policies and procedures of the assigned customer account.
• Responsible for behaving in a professional manner both internally and externally in relationships that positively impact the company's reputation and comply with the company's policies and practices.
• Responsible for being accountable and committed to demonstrating cultural beliefs and achieving the key results of the company.
• Responsible for promoting Breg's culture within the organization using established tools such as storytelling, providing focused feedback, and recognition.
• The performance of the position is aligned with the culture of commitment and accountability, following the steps of: See it, Own it, Solve it, and Do it.

What You Bring Associates degree in a healthcare-related field, completion of an approved healthcare certification or certificate program required. Experience may be considered in lieu of education. Minimum of 2 years of experience in a healthcare environment, preferably with hands on experience in orthotics, athletic training, sports medicine, DME, or patient care, required. Holds and maintains applicable certification or licensure such as American Board Certification (ABC) Certified Fitter-orthotics (CFo), Board of Certification (BOC), Athletic Training licensure, Orthopaedic Technologist Certification, preferred. Previous experience in DME preferred. Knowledge of electronic health records (EHR), preferably Athena, and understanding of where various data points and clinical information is located required. Experience with practice management software (PMS) preferred. Experience with surgical scheduling and workflow management software preferred. Familiarity with standard workflows and procedures in orthopedic clinics or physician offices required. Knowledge of orthopedic bracing and supply products, as well as the applicable procedures for utilization, is required. Experience using artificial intelligence productivity tools such as Microsoft Copilot, ChatGPT, or Claude preferred. Computer proficient to include web browser/internet search, Microsoft (MS) Outlook, Word, Excel, PowerPoint, and Teams capabilities. Technical competence includes the ability to learn new software and systems.

Why Breg? At Breg, we invest in our people and culture. We offer: Comprehensive Benefits: Medical, dental, vision, disability, and life insurance, effective the first of the month after hire. Work-Life Balance: Paid Time Off (PTO) and company-paid holidays. Growth & Development: Opportunities for professional advancement within a company that values your contributions. Commitment to Diversity & Inclusion: Breg is proud to be an Equal Employment Opportunity employer, fostering a diverse and inclusive workplace.

Compensation Salary Range: $48,000-$50,000 US. Actual compensation is determined by factors such as experience, skills, and business needs. This range reflects the minimum and maximum target range for new hire base salary/pay across all US locations. Actual pay is based on many factors unique to each candidate, including but not limited to geographical location, work experience, skill set, relevant trainings and certifications, and business needs. The base pay range is subject to change and may be modified in the future. This role may also be eligible for a variable comp plan paid out on a quarterly basis.