Administrative Coordinator-Department of Psychiatry

Description The Administrative Coordinator is responsible for administrative and office service activities such as purchasing, payroll, records control and human resources for the head of a department, care center or division. This individual is expected to oversee 1-2 administrative direct reports, and typically reports to a division head, vice president or higher‑level executive. Responsibilities Daily Operations Oversight Oversee and coordinate daily administrative activities to ensure smooth clinic operations Monitor scheduling of new patient appointments and follow‑up visits Ensure patient flow is efficient and aligned with provider schedules Address and resolve scheduling conflicts or operational issues in real time Insurance Verification & Patient Registration Review insurance verification processes for new and returning patients Monitor accurate entry of patient demographics and insurance information Ensure compliance with payer guidelines and internal billing protocols Supervision of Administrative Staff Supervise front desk, scheduling, and administrative support staff Assign daily tasks and ensure appropriate workload distribution Monitor performance and provide ongoing coaching and feedback Conduct performance evaluations in collaboration with management Address employee concerns and elevate issues when appropriate Billing Oversight Oversee front‑end billing processes to ensure accurate insurance plan selection and billing setup Review billing reports to identify errors, denials, and trends Coordinate with the billing department or external vendor to resolve discrepancies Monitor copay, deductible, and balance collection at the time of service Monitor accounts receivable reports and support efforts to reduce aging balances Support denial management and corrective action processes Respond to patient and third‑party inquiries; research and resolve simple to moderately complex billing issues, correcting errors and escalating complex issues to a supervisor Review and clear claim edits daily; resolve pre‑ and post‑billing edits and resubmit claims for adjudication Perform billing functions including claim follow‑up, payment posting support, and resolution of billing discrepancies; may process refunds for supervisory approval Perform other assigned duties as required Staffing & Coverage Management Monitor daily staff attendance, callouts, and time‑off requests Coordinate staff coverage to ensure uninterrupted operations Adjust schedules as needed to maintain adequate front‑office support Maintain and update staff schedules Meetings & Communication Participate in departmental and administrative meetings Provide updates on front‑end metrics, staffing concerns, and workflow improvements Communicate policy updates and procedural changes to staff Serve as liaison between providers, clinical staff, and administrative team Training & Orientation Coordinate onboarding and orientation of new administrative staff Train staff on scheduling systems, insurance verification processes, and office protocols Develop and maintain training materials and reference guides Ensure cross‑training for operational continuity Quality & Compliance Monitor adherence to HIPAA and organizational policies Review front‑end processes to ensure accuracy and compliance Identify workflow inefficiencies and implement process improvements Track key performance indicators (KPIs) such as appointment fill rates, no‑shows, and call response times Customer Service & Issue Resolution Handle escalated patient concerns and complaints Ensure high standards of customer service are maintained Support patient satisfaction initiatives Reporting & Documentation Generate and review daily, weekly, and monthly EPIC operational reports Maintain accurate documentation of staffing, scheduling, and training activities Assist leadership with data collection and performance tracking Qualifications Bachelor’s degree in business or public administration or related field; Master’s preferred 5+ years’ experience in an administrative or management capacity, with preferred experience in the oversight of multiple areas or department and revenue cycle Equal Opportunity Employer The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law. We are deeply committed to fostering an environment where all faculty, staff, students, trainees, patients, visitors, and the communities we serve feel respected and supported. Our goal is to create a healthcare and learning institution that actively works to remove barriers, address challenges, and promote fairness in all aspects of our organization. Compensation The Mount Sinai Health System (MSHS) provides salary ranges that comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $66,482.07 - $74,250 annually. Actual salaries depend on a variety of factors, including experience, education, and operational need. The salary range or contractual rate listed does not include bonuses, incentive, differential pay, or other forms of compensation or benefits. #J-18808-Ljbffr Mount Sinai Medical Center