Technical Support Engineer

Junior Linux Engineer

Are you excited to innovate problem-solving and provide top-tier technical support? Join our Cloud services team. This role is ideal for someone with foundational knowledge in Linux, Docker, and Ansible-level concepts. Someone who is eager to grow and gain real hands-on experience in system administration and production operations.

Partner with the best

You will be responsible for monitoring system health, identifying incidents, escalating issues, and performing routine operational tasks. You will work closely with senior engineers to resolve problems and continuously improve system reliability.

As a Technical Support Engineer, you will be responsible for:

• Performing monitoring shifts to ensure system availability and performance.
• Identifying incidents, perform initial troubleshooting, and escalate according to procedures.
• Documenting incidents, steps taken, and outcomes clearly.
• Assisting in maintaining and improving monitoring tools like Grafana and GroundCover/DataDog and dashboards.
• Following predefined runbooks and procedures to ensure consistent handling of events.

Do what you love

To be successful in this role you will:

• Have 2+ years of relevant experience and a Bachelor's degree.
• Have foundational knowledge of Linux administration (file systems, permissions, processes, networking basics).
• Demonstrate hands-on experience with Docker/K8S (running containers/pods, basic images, logs, and troubleshooting).
• Show basic understanding of Ansible language concepts (registers, memory layouts, low-level operations).
• Have familiarity with command-line tools, SSH, and common system utilities.
• Have ability to follow procedures and escalate issues accurately.
• Be available for on call out of hours in an existing on-call rotation

About us

At Akamai, we make life better for billions of people, trillions of times a day. Whether you're streaming live events, scrolling social media, watching your favorite series, or managing your savings, we're the engine behind the scenes. We provide the world's most distributed platform from Cloud to Edge to help the giants of the digital world work faster and stay more secure, making the internet a better experience for everyone.

Our focus is simple: Cloud and Edge: Running apps closer to users for instant performance. Security: Neutralizing threats before they ever reach your data. Content Delivery: Scaling the world's biggest moments without a glitch. AI: Enabling our customers to build, secure, and scale AI apps on the world's most distributed cloud platform. At Akamai, we don't just support the internet; we power and protect it, because behind every great digital experience is a massive hidden challenge. And we're the ones who solve it. When millions of people hit play or pay, Akamai ensures it just works.

Benefits at Akamai: We support your health, well-being, finances, and life beyond work. See our benefits.

Akamai's FlexBase program is yet another way we show our commitment to providing employees with an exceptional workplace experience. It's not about telling employees where to work; it's about supporting employees to do their best work. We trust our incredible employees to work in ways that suit them best: at home, in an office, or a combination of both.

Compensation

Akamai is committed to fair and equitable compensation practices. For US based candidates only - the base salary for this position ranges from $65,700 - $118,300/year; a candidate's salary is determined by various factors including, but not limited to, relevant work experience, skills, certifications and location. Compensation for candidates outside the US will vary. The compensation package may also include incentive compensation opportunities in the form of annual bonus or incentives, equity awards and an Employee Stock Purchase Plan (ESPP). Akamai provides industry-leading benefits including healthcare, 401K savings plan, company holidays, vacation (in the form of PTO), sick time, family friendly benefits including parental leave and an employee assistance program including a focus on mental and financial wellness; Eligibility requirements apply.

Job Info

• Job Identification 3719
• Locations 145 Broadway, Cambridge, MA, 02142, US (Remote)