Remote Desktop & Mobility Support Specialist

Responsibilities Provide remote desktop level L2 troubleshooting of end user issues by taking remote control of Laptop/Desktop/VDI Solving technical issues related to Windows 10/11, iOS, and Mac operating systems and standard software components Provide support in enrolling iOS devices in MDM (JAMF) and investigate incidents and tasks Deployment of device drivers and Windows patch updates Troubleshoot laptop/desktop performance, group policy, encryption and failed software configuration of end user devices Manage security compliance health status of end user workstations Working knowledge of enterprise ticketing tools like ServiceNow Diagnose, troubleshoot, resolve and elevate supported software, hardware and peripheral incident calls assigned from Service Desk team Adjust configuration options to resolve defects identified while performing corrective action on a device Investigate desktop-level incidents and identify root causes to provide solutions Deployment, monitoring, and reporting of device drivers including BIOS & utilities L2 workstation operational support Monitor and report on user experience Report on workstation image deployments and patch compliance metrics Qualifications Bachelor of Computer Science Desired Skills Desktop management Salary Range $60,000 - $65,000 a year Location Lebanon, IN Job Function Technology Role Support Executive Job Id 413472 Benefits Discretionary annual incentive Comprehensive medical coverage: medical & health, dental & vision, disability planning & insurance, pet insurance plans Family support: maternal & parental leaves Insurance options: auto & home insurance, identity theft protection Convenience & professional growth: commuter benefits & certification & training reimbursement Time off: vacation, time off, sick leave & holidays Legal & financial assistance: legal assistance, 401(k) plan, performance bonus, college fund, student loan refinancing #J-18808-Ljbffr Tata Consultancy Services Limited