Office Assistant

Job description:

Job Overview

Alson Jewelers is a fourth-generation family jewelry store located on the east side of Cleveland. We sell the finest Swiss watches and most coveted designer jewelry.

We are looking to hire an Office Assistant to help support day-to-day office operations This position offers an excellent opportunity for individuals looking to develop their office expertise while contributing to the success of a premier jewelry store.

Key responsibilities include answering phones, shipping and receiving deliveries, and assisting with tasks that keep both office and showroom running seamlessly. The Office Assistant will serve as a vital point of contact for customers and staff alike, demonstrating exceptional customer service and organizational skills.

Position is full-time and candidate must be available to work on Saturdays (9:00am - 5:00pm).

This position is NOT remote.

Responsibilities

• Manage incoming phone calls, emails and inquiries with professionalism and efficiency, directing inquiries to the appropriate team members.
• Greet all customers with warmth and professionalism assisting with POS transactions at the registers.
• Assist in keeping coffee/candy bar area fully stocked and all areas of the showroom neat and tidy.
• Promptly process all inbound deliveries. Duties include logging shipments, opening packages and distributing merchandise to the appropriate departments.
• Responsible for preparing/packaging all outbound shipments using the FedEx on-line portal.
• Ensure strong security processes are followed with regard to the handling of merchandise while performing shipping and receiving.
• Assist with tracking/reporting memo merchandise.
• Prepare jewelry appraisals for customers.
• Gift wrapping, counting cash drawers and other related duties as assigned.
• Overtime is required during the holiday season and during in-store events.

Qualifications:

• Prior administrative, clerical, or office assistant experience preferred
• High school diploma or equivalent; associate or 4-year degree a plus but not required.
• Basic proficiency in Microsoft Office Suite, including Excel and Outlook, familiarity with office equipment, and ability to learn point of sale software.
• Strong verbal and written communication skills, effective time management, attention to detail, and problem-solving abilities
• Ability to use critical thinking and sound judgment in daily tasks
• Capable of multitasking, working independently, and maintaining confidentiality
• Work effectively in a collaborative, team-oriented environment
• Able to prioritize and manage multiple responsibilities in a fast-paced setting
• Demonstrate flexibility in adapting to frequent changes.
• Great attendance a must

No unsolicited phones calls will be accepted regarding this position.

We welcome candidates who demonstrate enthusiasm for administrative and clerical tasks and possess the necessary skills to excel in this role.

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person