Service Specialist

Imagine Your Future with Us!Since 1971, Paychex has been at the forefront of simplifying HR, payroll, and benefits for American businesses. Our digital HR technology and advisory solutions cater to the changing needs of employers and their employees. With our award-winning training and endless opportunities for growth and development, you can build a lifelong career with us. We pride ourselves on fostering an inclusive and innovative culture. Our leaders are here to support your career journey; they and our dedicated employees embody the values that drive us to support each other, our clients, and our communities. Join us to pursue your passion and unleash your potential.OverviewUnder a moderate level of guidance and direction, provides customer service for one or more Paychex products. Uses prescribed guidelines to ensure good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with Paychex policies and procedures. Builds knowledge of the organization, processes, and customers.ResponsibilitiesDelivers quality service to Paychex clients via phone, email, chat, and other avenuesFollows up on outstanding items to issue completion in compliance with established Service Level AgreementsDevelops and maintains an intermediate working knowledge of one or more Paychex products, as well as industry policies and proceduresIdentifies opportunities for process improvement and works with leaders to implementDemonstrates intermediate skill level with systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORSDocuments all interactionsServes as a mentor for less experienced teammatesPerforms data input, maintaining strong prioritization and organizationQualificationsBachelor's Degree - PreferredCompensationIn the spirit of pay transparency, we are excited to share that the starting base pay range for this position is $22.02/hr. Please keep in mind that this range is the base pay only and does not consider other components that make up the total rewards package for the position. If you are hired at Paychex, your overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.Live the Paychex ValuesAct with uncompromising integrity.Provide outstanding service and build trusted relationships.Drive innovation in our products and services and continually improve our processes.Work in partnership and support each other.Be personally accountable and deliver on commitments.Treat each other with respect and dignity.What's in it for you?We value your well-being: We provide over 21 comprehensive rewards, including medical coverage, virtual wellness classes, tuition reimbursement, 401(k) + employer match, adoption assistance, financial assistance, and much more.We value your time: From paid time off to company holidays, culture days, and comprehensive work-life balance programs, we will ensure you have the flexibility you need to be your best.We value your development: Our award-winning training and development programs empower our employees with ongoing learning opportunities to give you the building blocks to grow your career.We value your perspective: Our company culture reflects the diversity of our employees. We want you to be you and your voice to be heard.We value our communities: We offer paid time off for volunteerism and promote many company-wide and local initiatives that benefit organizations you care about.Not sure if you meet every requirement?At Paychex, we know that great talent comes in many forms. If you're passionate about the role but don't check every box, we still encourage you to apply. You might be the right fit - either for this position or another opportunity with us. Paychex is an equal opportunity employer that fosters a workplace culture of Diversity, Equity, & Inclusion. Our valued employees and commitment to DEI are the essence of our internal and external success.