Associate Customer Service Specialist

Associate Customer Service Specialist

Connexus Energy is looking for an Associate Customer Service Specialist to serve our members as the first point of contact, providing them with exceptional service to ensure the best member experience possible. This role is responsible for answering member phone calls, analyzing data, and resolving residential and business member inquiries, while promoting programs and services.

Location:

Work for this position can be performed both on-site at our campus located at 14601 Ramsey Blvd, Ramsey, MN 55303, and from your local home office as duties require. While this position is designated as a hybrid role, based on current policy, hires must reside in or relocate within commuting distance to our office in Ramsey, MN.

Compensation:

The anticipated hiring range for this role is between $20.78 and $23.37 per hour. The final compensation offered is based on the selected candidate's qualifications, experience and skill level. In addition, this position is eligible for an annual bonus with a target payout of 5% of annual earnings based on company performance.

In this position you will:

• Manage external member relationships, using multiple types of communication channels. Analyze, answer and resolve member issues to create quality member relationships.
• Collect delinquent residential and commercial accounts in a timely and professional manner, and within all appropriate guidelines.
• Promote and educate members on Conservation Improvement Programs (CIP) which align with our corporate strategic goals. Discuss our current incentives which are available or deemed a priority by Connexus and encourage members to participate in applicable programs.
• Communicate and work effectively with other departments and the community to meet our members' needs.

Need to have:

• High school diploma or equivalent
• Two or more years' experience in a customer service role
• Computer experience, including the ability to use and toggle between multiple screens, and a working knowledge of Word, Excel and Outlook

Nice to have:

• Inbound and outbound call center and/or collection experience
• Experience in a high-volume, inbound call center
• Ability to effectively work within a team environment and contribute to the achievement of departmental goals
• Must be focused on continuous learning, productivity and is results-oriented

Pre-Employment Requirement: Employment is contingent upon successfully completing a pre-employment background check and drug screen

Based in Ramsey, Connexus Energy is Minnesota's largest electric cooperative, providing electricity, renewable energy alternatives and related services to 150,000 residential and commercial members just north of the Twin Cities. We offer a collaborative work environment with challenging and rewarding work, which provides for professional development and work-life balance in a highly technical, stable and innovative industry. We give back to the communities we have served for more than 80 years by embracing opportunities to volunteer, donate and support economic development. Our talented and friendly staff focuses on achieving our mission of powering our members and communities toward a smarter energy future with a passionate focus on affordability, innovation, safety, and grid reliability.

Connexus Energy's benefits package includes medical/dental/vision insurance, health savings account with an employer contribution, flexible spending accounts, 401(k) plan with generous company matching and non-matching contributions and independent investment advisory services, accrued PTO, holiday pay, wellness days, tuition reimbursement, recognition program, employee referral program, charitable giving and employee activities. Company paid life insurance, short-term disability, and long-term disability is also provided.

Equal Opportunity Employer:

All qualified applicants will receive consideration for employment without regard to disability status, veteran status, or other legally protected status.