Service Manager

Residential Plumbing Service ManagerBinsky Home Service, a residential service provider located in New Jersey is seeking a Residential Plumbing Service Manager. Backed by over 80 years of experience, Binsky Home Service has become a trusted name in-home services among our neighbors in central New Jersey. Our staff includes skilled Plumbers, HVAC Technicians, HVAC Installers and Electricians who truly care about satisfying our customers.The Plumbing Service Manager is a key role within our department. The Plumbing Service Manager works closely with our Plumbing department to ensure all jobs are performed with quality workmanship and uphold excellent customer satisfaction. All job duties performed by the Plumbing Service Manager must be performed with the department's goals and objectives in mind. The Plumbing Service Manager will report to the General Manager.Responsibilities:As the Plumbing Service Manager, you are responsible for the management, facilitation, administration, growth and profitability of the Plumbing department.Work closely with dispatchers to assign jobs for the next day and follow up with technicians when neededCommunicating with all parties involved, you keep track of each job within the schedule and lead your team to achieve revenue goalsRegularly meet with each person on your team, formally and informally, to provide the necessary training and technical support requiredUnderstand the goals of the department and hold your team accountable for accomplishing goalsPrepare quotes and estimates for recommended workFollow-up with customers in a timely mannerReviews technicians' work and performance to ensure quality meets established standardsCreate, maintain and approve on call schedule for techniciansAssist in completing accurate and timely paperworkMaintains positive relations with other staff members, suppliers, vendors and customersImplement routine service meetings to ensure company values and standards are being metAdditional tasks and responsibilities as required to maintain efficient department operationsQualifications and Skills:Proven experience in Residential Plumbing Service Management or a similar supervisory role within the Residential HVAC or Plumbing industry. Experienced service technicians seeking to move into the role of Service Manager will also be considered.Excellent verbal and written communication skillsExcellent problem-solving skills and attention to detailTechnical aptitude with knowledge of local codesStrong leadership abilities with the ability to effectively manage and train a teamStrong computer skillsExcellent communication and interpersonal skillsKnowledge of Service TitanValid driver's license with clean driving recordBenefits:Paid vacation daysPaid holidaysHealth benefits for you and your familyRetirement PlanPaid travel to national trainingEducation and Experience:5+ years Residential HVAC or Plumbing experienceEPA Certification