Customer Service Representative Entry Level

Job Description

Job Description

About Us
We are an independent insurance agency offering personal, commercial, life, and health insurance products. We take pride in a collaborative, close-knit office environment where every team member plays an important role in delivering exceptional service to our clients.

Job Description
As the first point of contact for our clients, you'll be the voice of our agency. This is a full-time, in-office position focused on delivering outstanding customer experiences while supporting our insurance producers and principals day to day. You will respond promptly to inquiries, maintain accurate records, and generally provide excellent customer service.

Responsibilities

• Answer customer questions via phone, email, and in-person
• Provide general administrative support to agents and principals
• Maintain detailed records of client interactions
• Learn our computer systems and insurance products 
• Collaborate with colleagues to provide comprehensive customer service

Qualifications

• Strong communication and organizational skills
• Team-oriented with a positive, customer-first attitude
• Comfortable working in a small office on a computer for most of the day
• Punctual, reliable, and professional
• High school diploma, GED, or some college experience required
• Excellent customer service skills
• Highly organized with strong time management skills
• Proficient in Microsoft Office (Word, Excel, Outlook) and comfortable with database and web-based applications
• No insurance experience necessary — we provide full training

Compensation & Benefits

• Starting at $24.00/hour , with pay negotiable based on experience
• Transitions to a salaried position after 3 months
• Full medical, dental, vision, LTD, and life insurance — 100% employer paid after just one month

Work Environment This is an in-office position. We maintain a safe and healthy workplace in line with current health and safety best practices.