Account Manager, Commercial Lines

ABOUT HUB:

In a rapidly changing world, HUB advises businesses and individuals on how to prepare for the unexpected. As one of the world’s largest insurance brokers, our focus is dedicated to providing our customers with peace of mind that what matters most will be protected through unrelenting advocacy and tailored insurance solutions that put our clients in control. Our growing team of professionals across North America represents a broad, deep, one-of-a-kind aggregation of entrepreneurs and leaders recognized for their excellence throughout the insurance community.

THE OPPORTUNITY:

The Account Manager manages a book of insurance business, providing professional, courteous service to clients, carrier representatives, underwriters, and business partners, and supports Producers and/or Account Executives in obtaining, maintaining, and expanding business.

DUTIES & RESPONSIBILITIES:

Works closely with Producers and other HUB personnel on all aspects of client service, marketing, and renewal while adhering to HUB’s best practices and standard procedures. Provides professional, courteous service to our clients, carrier representatives, underwriters, business partners, and HUB colleagues, resulting in a rate of account retention that meets or exceeds expectations. Prepares and implements all transactions, paperwork, and internal processing for assigned accounts. Acquires understanding of clients’ insurance objectives and critically analyzes and compares insurance plans to determine suitability. Seeks continued knowledge and stays abreast of changes in the insurance industry and other external conditions that may impact clients, making appropriate recommendations and attending continuing education training and courses. Acts as liaison between clients and insurance carriers to resolve service issues, may negotiate with underwriters and carriers, and troubleshoots claims and billing issues. Identifies opportunities for cross‑sell and up‑sell of other HUB products and services when appropriate for the clients’ needs, documenting them and any other providers involved. Maintains accurate and organized account files by documenting conversations with clients and carrier representatives, updating all HUB computer systems and automated agency management systems, and ensuring data accuracy. Prepares reports, proposals, and comparisons for management as required. May also be responsible for account rounding and development of new business in accordance with standard practices, policies, and procedures. In conjunction with the producer or independently, manages, organizes, and conducts client meetings. Performs other duties and projects as assigned.

QUALIFICATIONS:

High School Diploma / GED. 2-5 years insurance industry experience (brokerage preferred) or equivalent combination of education & experience. Property & Casualty License.

KNOWLEDGE / SKILLS / ABILITIES:

Ability to effectively and professionally communicate orally and in writing with internal and external customers. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Computer skills: proficiency with Microsoft Office Suite, Outlook and agency management systems. Critical Thinking: ability to use logic and reasoning to identify strengths and weaknesses of alternative solutions or approaches to problems. Desire to learn and grow within the insurance industry. Confidence and demeanor to effectively interact with all levels within the organization. Ability to develop and maintain strong client relationships; work effectively with insurance and service vendors. Ability to respond to customer needs, solicit customer feedback to improve service, and handle difficult or emotional customer situations promptly and accurately. Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages. Ability to efficiently gather pertinent information and facts, analyze and solve problems timely and thoroughly. Ability to prioritize and organize multiple tasks and responsibilities to complete assignments on time with optimal accuracy.

WORKING CONDITIONS AND PHYSICAL DEMANDS:

This position primarily involves remaining in a stationary position for the majority of the workday. The person in this position frequently communicates with colleagues and clients both in person and on the telephone, and must be able to exchange accurate information. Constantly operates a computer and other office productivity machinery. The person in this position needs to occasionally move about inside the office to access file cabinets or office machinery.

BENEFITS AND COMPENSATION:

The expected salary range for this position is $35‑$40 per hour, depending on geographical location and the candidate’s skills, experience, and working location. HUB International offers comprehensive benefit and total compensation packages, which may include health, dental, vision, life, disability insurance; FSA, HSA, 401(k) accounts; paid‑time‑off benefits; and eligible bonuses, equity and commissions for some positions. EEO STATEMENT: HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran’s status, or any other characteristic protected by local, state or federal laws, rules or regulations. The EEO poster and its supplement are available at

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Department: Account Management & Service Required Experience: 2‑5 years of relevant experience Required Travel: No Travel Required Required Education: High school or equivalent #J-18808-Ljbffr Dormont Manufacturing Co